Help and Advice
We put our customers at the heart of everything we do. That means being here when you need us most, giving you help, advice, and support.
Help and support during an incident
Information outlining what you can expect from us during a prolonged incident (more than 12 hours).
Help and support after an incident
Following an incident, you may have some questions about your water supply returning or what happens next if you need to make a claim.
In your area
Check if there is any work or reported incidents near you that could be affecting your water supply, or sign up to receive alerts and updates.
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Our library
All of our leaflets, documents, and published reports are available to read and download.
Go to our library