Important information for customers struggling to pay

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Updated: 09:00 27 September 2021

During Covid19 the government temporarily increased Universal Credit payments, this scheme will be removed by the end of September. If you are affected by this change and struggling to pay your water bill, more information can be found here.

In your area

Our in your area service will provide you with a one-stop portal for information on our services across the Welsh Water catchment area.
Learn more


Register your postcode to be the first to know about work in your area.

We can keep you informed about any new map items in your area when provided with your postcode. 

Services you can monitor include:

  • Emergencies
  • Essential maintenance
  • Investments
  • Activities
  • Planned work
  • Reported leaks
Building site excavation

Report an issue

You'll be able to report any issues with the ability to link to our water quality reports. As a result you'll be able to get full information about the water quality in the area you have specified.

Report now

FAQs