Our festive opening hours

information icon

Please note our billing contact centre and webchat festive opening hours are:

Monday 29th December: 08:00 - 18:00
Tuesday 30th December: 08:00 - 18:00
Wednesday 31st December: 08:00 - 14:00
Thursday 1st January: Closed
Friday 2nd January: 08:00 - 18:00
Saturday 3rd January: 09:00 - 13:00

Our Operational contact centre is open 24/7 throughout the festive period for any water or wastewater emergencies.

In your area

Our in your area service will provide you with a one-stop portal for information on our services across the Welsh Water catchment area.
Learn more

Register your postcode to be the first to know about work in your area.

We can keep you informed about any new map items in your area when provided with your postcode. 

Services you can monitor include:

  • Emergencies
  • Essential maintenance
  • Investments
  • Activities
  • Planned work
  • Reported leaks

Sign up to any ongoing incidents

We will add any incidents to in your area and if you have signed up to receive updates you will be kept informed on progress. You can register for alerts at any time during an incident.

Building site excavation

Report an issue

You'll be able to report any issues with the ability to link to our water quality reports. As a result you'll be able to get full information about the water quality in the area you have specified.

Report now

FAQs