Moving out of your student accommodation

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If you're the account holder and are moving out of your student accommodation, either to another property or closing your account, you can sign in or register for My Account and let us know online here.

Frequently asked questions about student moves are available here.

In your area

Our in your area service will provide you with a one-stop portal for information on our services across the Welsh Water catchment area.
Learn more

Register your postcode to be the first to know about work in your area.

We can keep you informed about any new map items in your area when provided with your postcode. 

Services you can monitor include:

  • Emergencies
  • Essential maintenance
  • Investments
  • Activities
  • Planned work
  • Reported leaks

Sign up to any ongoing incidents

We will add any incidents to in your area and if you have signed up to receive updates you will be kept informed on progress. You can register for alerts at any time during an incident.

Building site excavation

Report an issue

You'll be able to report any issues with the ability to link to our water quality reports. As a result you'll be able to get full information about the water quality in the area you have specified.

Report now

FAQs