Network Leakage
At Welsh Water, we take all water leaks seriously and appreciate your help in reporting them.
Before reporting a leak
Before you report a leak you can check here if we’re already aware of it.
Report a water leak to our dedicated team
If you spot a leak, you can report this online 24/7 or contact us.
What to expect from us
Once you’ve reported the leak, our team will receive your information and prioritise the investigation and repair of the reported leak. Some repairs can take longer than others. We may need to work closely with the council or local authorities to make sure we fix it safely. The following video outlines next steps and timescales; please be aware that our timeline is purely guidance and could be subject to amendment due to emergency work or environmental conditions.
Do you believe you have a leak on your Private Supply Pipe?
We want to do everything we can to encourage our customers to detect and repair leaks as quickly as possible. This helps us to reduce leakage and for you to potentially save large amounts of money. You may have a leak if you notice:
- Areas of lush vegetation
- A big drop in water pressure
- A hissing noise near your internal stop tap
- Damp patches on the ground
- An unexplained change on your bill