Burst Water Main – Broughton

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Updated: 07:45 16 August 2025

We can confirm that the repair of the burst water main in Broughton was completed on Friday.

The work of re-filling the water network is in progress. This will take time as we need to avoid causing any secondary bursts on this extensive network which is over 500km.

The disruption will continue over the next 48 hours as the network gradually refills. While we aim to restore the majority of supplies to customers tomorrow, supplies will not be fully restored to everybody until Sunday.

We are extremely sorry about this disruption as it is longer than we had hoped but the repair has proved challenging given that the water main is 5m deep and surrounded by underground utility cables.

We are continuing to support our most vulnerable customers while also supporting 2 hospitals and 20 care homes.

Customers whose water supplies are affected can collect an alternative water supply at:

  • Jade Jones Pavilion, Flint CH6 5ER
  • Park & Ride Car Park, Deeside Industrial Park, CH5 2NY
  • Car Park at County Hall Car Park, Mold CH7 6NF

We ask that customers only take the bottled water that is needed. If customers have any elderly or vulnerable family members, friends or neighbours we urge you to check in with them to ensure they have bottled water.

We have confirmed compensation arrangements and also issued an open letter to our customers here.

For the latest updates, visit In Your Area or follow our social media channels

Unmeasured bills explained


If you do not have a water meter, you will be charged a fixed cost each year based on your property. Here, we break down the bill so you know what you're being charged for, and what you need to do.

How is my bill calculated?

The amount we charge is different for all properties. We bill from 1st April to 31st March, or from your move in date to 31st March if you have recently moved in. A fixed rate for the year is based on:

  • Property size
  • Number of rooms
  • Local amenities
  • Property location
  • General condition

We do not bill for the amount of water you use, or the number of people at your property. If you would prefer to be billed for the amount of water you use, you can use our calculator to estimate your usage and charges then apply for a meter online.

Household Unmeasured Charges

Unmeasured bills are sent once a year and take one of two formats, either:

Rateable value (RV) charge - the bill will be made up of a standing charge plus a charge per pound (£) of rateable value for the property

or

Uniform Service Charge (for properties built between 1 April 1990 and 31 March 2000) - charges are based on the average rateable value of properties in Wales.

Our charges for 2024-2025 are:

Unmeasured Water Services £
Standing charge 124.30
RV based charge - per poundage of RV 1.0676
Uniform Service Charge 263.09
Unmeasured Sewerage Charges £
Standing charge 221.46
Standing charge -Foul only 168.23
 RV based charge - per poundage of RV  1.7779
Uniform Service Charge 452.59 
 Uniform Service Charge -Foul only  399.36
 Surface Water only - includes highway drainage  55.10

Our charges for 2025-2026 are:

Unmeasured Water Services £
Standing charge 179.83
RV based charge - per poundage of RV 1.5607
Uniform Service Charge 382.72
Unmeasured Sewerage Charges £
Standing charge 276.18
Standing charge -Foul only 213.76
 RV based charge - per poundage of RV  2.1879
Uniform Service Charge 560.61 
 Uniform Service Charge -Foul only  498.19
 Surface Water only - includes highway drainage  74.41

All charges are from 1st April to 31st March for the years stated. Our charges are calculated in line with allowances set by Ofwat, the water industry regulator. For more information on our current usage charges, please refer to our summary of household charges:

If you receive your sewerage services from Hafren Dyfrdwy, please see Hafren Dyfrdwy charges here.

If you receive your sewerage services from Severn Trent, please see Severn Trent charges here.

What happens when I get my bill?

We will send your unmeasured bill once a year between February and March for charges from 1st April to the following 31st March (like your council tax bill).

Your bill has to be paid in 14 days of receipt unless you have a Direct Debit or payment plan in place. If you pay your bill by 1st April, you will get a 1.5% discount off your charge.

Direct Debit is the easiest way to pay as you can spread the cost over a year, and we'll take the payments automatically. For more information, take a look at our Direct Debit page.

If you have a payment plan in place but fail to keep to the arrangement, the full outstanding balance will be payable.

If you're moving house

If you move out of an unmeasured property before 31st March and your bill was paid in full, any over payment will be refunded or transferred to your new address, so you will not lose out.