Please note our billing contact centre and webchat festive opening hours are:
Monday 22nd December: 08:00 - 18:00
Tuesday 23rd December: 08:00 - 18:00
Wednesday 24th December: 08:00 - 14:00
Thursday 25th December - Friday 26th December: Closed
Saturday 27th December: 09:00 - 13:00
Monday 29th December: 08:00 - 18:00
Tuesday 30th December: 08:00 - 18:00
Wednesday 31st December: 08:00 - 14:00
Thursday 1st January: Closed
Friday 2nd January: 08:00 - 18:00
Saturday 3rd January: 09:00 - 13:00
Our Operational contact centre is open 24/7 throughout the festive period for any water or wastewater emergencies.
When the risk of flooding increases, we urge our customers to make sure they are aware of who to contact in a flooding emergency.
PDF, 98.5kB
Download the PDF to determine who to contact in certain scenarios of a flooding emergency.
