Close

Menu
Cymraeg

How can we help you?

Our customers usually search for:

Burst Water Main – Broughton

exclamation icon

Updated: 06:00 15 August 2025

Welsh Water would like to apologise again to our customers in Flintshire for the disruption caused by the burst water main in Broughton. We expect the disruption to continue until at least Friday evening.

The fault is impacting on water supplies to customers in the following communities: Flint, Holywell, Ffynnongroyw, Greenfield, Llanerch y Mor, Mostyn, Oakenholt, Talacre, Whitford, Queensferry, Shotton, Connah's Quay, Garden City, Hawarden, Mancot and Sandycroft.

We will be working overnight and remain on the ground supporting customers until supplies are fully restored. This includes delivering bottled water to our vulnerable customers, supporting care homes and hospitals, and managing our three water bottle stations.

Customers whose water supplies are affected can collect an alternative water supply at:

  • Jade Jones Pavilion, Flint CH6 5ER
  • Park & Ride Car Park, Deeside Industrial Park, CH5 2NY
  • Car Park at County Hall Car Park, Mold CH7 6NF

The compensation arrangements have been confirmed with affected household customers set to receive £30 for each 12 hours they have been without water supply.

Business customers will receive £75 for each 12 hours they have been without a supply. They will also be able to claim for any loss of income – more information is available on our website and the application process will be open as soon as we restore all supplies and the incident has ended.

Please be assured our teams are working hard to resolve this significant incident as quickly and safely as possible.

We have issued an open letter to our customers here.

More information is available here.

For the latest updates, visit In Your Area or follow our social media channels

About your meter application

Thank you for submitting a meter application. We’re currently receiving a very high number of meter applications so it may take us longer than usual to get back to you.

Don’t worry, there is no need to get back in touch with us and here’s what you can expect while we process your application:

You’ll get a reduced charge

We are in the process of applying a reduced charge from date of application to all customers who have applied and are waiting for their survey appointment. We’ll write to you to confirm once this is in place.

Getting a meter survey appointment

If you have not received a date for a meter application yet you will receive a call from a 0330 number when we are trying to arrange an appointment with you. Please allow up to 54 days to receive a call from us. If we’re unable to contact you, we will send you a text with your appointment of a meter survey. If this date does not work for you then please call us back to re-arrange your appointment.

What happens on the day?

On the day of your appointment our surveyors will assess whether we can install a meter at the property. Our policy is to install our meters externally, but where this is not possible, we may need to assess whether we can install one internally instead. We’ll let you know on the day if this is the case.

What happens after the appointment?

If we’ve installed a meter, we’ll update your account, confirm that you are now billed on the meter and change your payment arrangement to reflect metered billing. If we’ve been unable to install a meter you’ll remain on the reduced charge that we applied during your application process.

Get in touch

We can point you to the right place.

In your area

Incidents or planned works near you.