About your meter application
We’re currently receiving a very high number of meter applications so it may take us longer than usual to get back to you.
Don’t worry, there is no need to get back in touch with us and here’s what you can expect while we process your application:
You’ll get a reduced charge
We are in the process of applying a reduced charge from date of application to all customers who have applied and are waiting for their survey appointment. We’ll write to you to confirm once this is in place.
Getting a meter survey appointment
If you have not received a date for a meter application yet you will receive a call within 10 days from a 0330 number when we are trying to arrange an appointment with you. We will attempt to call you 3 times, on the 3rd attempt we will leave a voicemail. The voicemail will ask you to contact us within 7 days to confirm an appointment, if no contact is received we will cancel your meter appointment and remove the temporary charges (AMC) from your account.
What happens on the day?
On the day of your appointment our surveyors will assess whether we can install a meter at the property. Our policy is to install our meters externally, but where this is not possible, we may need to assess whether we can install one internally instead. We’ll let you know on the day if this is the case.
What happens after the appointment?
If we’ve installed a meter, we’ll update your account, confirm that you are now billed on the meter and change your payment arrangement to reflect metered billing. If we’ve been unable to install a meter you’ll remain on the reduced charge that we applied during your application process.