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Burst pipe in Nash Road, Newport

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Updated: 15:30 21 January 2022

We are dealing with a burst water pipe in Nash Road, Newport which may be affecting the water supplies of customers in Newport area.

Our team team continue to work on the repair of the burst main and this is progressing well, but due to the difficult nature of the repair we expect the work to now be completed by later this evening. We wish to apologise for this and want to assure you that we are doing everything we can to put things right and restore drinking water supplies as quickly as possible.

For more information and updates, please click here.

Moving home

Moving home can be stressful but letting us know is easy. Whether you're moving in to our region for the first time, moving to another property within our region or moving out of our region completely there are a number of ways you can tell us.

Create a new Welsh Water billing account

If you have never been responsible for paying a Welsh Water bill before and are moving into your first property.

Tell Welsh Water I’m moving house

If you are moving to a new property and will still be responsible for paying a Welsh Water bill.

Move out and close my account

If you are no longer responsible for paying a Welsh Water bill, or are moving out of our supply area.

When to let us know you've moved

If you have a water meter:

  • Let us know on or after the day you move.
  • Remember to take a final or opening reading on the day you move. We can then bill you for what you have used whilst you were responsible.
  • If you are unable to take a reading yourself, please let us know 10 working days before you move. We can then arrange for a meter reader to visit on the day you move, to take a reading on your behalf.

If you do not have a water meter:

  • You can let us know up to 14 days before you move home.
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moving home

If you're moving into your new accommodation the above guidelines and form are also applicable to you. If you would like to find out more then we have put together some helpful FAQs.
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