Moving home
Moving home can be stressful but letting us know is easy. Here you can create a new account or let us know you're moving if you're already a customer.
Student advice
If you're moving into your new accommodation the above guidelines and form are also applicable to you. If you would like to find out more then we have put together some helpful FAQs.
Landlord Services
Find out what your responsibilities are as a landlord when it comes to informing us about the changing of tenants within your properties.
Business customers
Moving premises can be stressful but letting us know is easy.
Frequently asked questions
If either your current or new properties have a water meter:
- Let us know up to seven days in advance of your move.
- Remember to take a final or opening reading on the day you move. We can then bill you for what you have used whilst you were responsible.
- If you are unable to take a reading yourself, please let us know 10 working days before you move. We can then arrange for a meter reader to visit on the day you move, to take a reading on your behalf.
If either your current or new properties do not have a water meter:
- You can let us know up to 14 days before you move home, if you live chat or call us.
If you would like to add another name to your joint account please contact us using the options below as we will need to close the existing account and open a new one in joint names.
1. Contact us
Any other questions?
If you are unable to let us know online, then speak to a customer service agent
8:00am - 6:00pm Mon-Fri
9:00am - 1:00pm Sat
We usually have our longest waiting times between 11am and 1pm, but we're open until 6pm on weekdays if you wanted to contact us at a quieter time.
