Cold Weather – A Message to Our Customers

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Updated: 15:00 01 December 2023

We’re experiencing freezing temperatures across many of our communities. This means that there’s a greater risk of water pipes freezing and bursting

We’ll still be working around the clock to keep things flowing smoothly but we also need your help.

We advise all our customers to protect your own water pipes by making sure outdoor taps and pipes are covered and check where your stop tap is just in case you encounter any problems. If you spot any leaks on our network, call us on 0800 052 0130or report online - so that we can get a team out to fix them quickly. 

For hints and tips on how you can prepare your homes for freezing temperatures visit our Winter Ready pages.

Stay safe.

Finding an approved installer

We want to make sure that any work completed on your plumbing system or fittings complies with the regulations, and help keep drinking water safe.

To do this, we recommend using an approved contractor. This can come with a lot of benefits:

  • They are qualified, and have received specific training about the regulations.
  • They will give you and us a ‘work completed’ certificate.
  • An approved contractor can carry out some plumbing work without approval from us, which can limit delays.
  • They should have the right insurance to protect you and them if anything goes wrong.
  • Approved contractors and businesses are audited to make sure they are working in the right way.

There are various approved training schemes, such as WIAPS, which is run by Water Regs UK on behalf of Welsh Water and a number of other water companies. The following link gives further information about WIAPS and how plumbers can become registered. All approved contractors or businesses that have gone through this training, can become members of WaterSafe.

WaterSafe want to improve plumbing work and make drinking water as safe as possible. They do this by making it easy for you to find all the approved contractors or businesses in the UK. It’s all online and you can search below. As an example, although it’s fine for all manner of plumbing fixtures, fittings and appliances to be sold, how they are then used and fitted could be illegal. Approved plumbers, should know this, and use approved fixtures, fittings, appliances and materials.