Close

Menu
Cymraeg

How can we help you?

Our customers usually search for:

Burst water main at our Bryn Cowlyd Water Treatment Works

exclamation icon

Updated: 10:00 17 January 2025

Our teams have been working overnight to repair the water main affecting customers supplies in Conwy Valley.

There are bottled water stations open at:

  • Zip World Conwy, LL32 8QE
  • Parc Eirias LL29 7SP

Bottled water is available for drinking purposes.

We have static tanks for customers to bring their own containers to fill up. This water should only be used for flushing.

We ask that customers work with us and take only what you need.

We will also be continuing to directly support our vulnerable customers on the Priority Service Register.

Many thanks for your patience whilst we work to restore supplies.

Customers can get the latest information on in your area or follow us on our social media channels.

Our services

In addition to Water and Waste services, we support our vulnerable customers with priority services, and help landlords in managing their tenant accounts.

Our Plan: 2020 to 2025

Over the last two years, we’ve been working with and listening to our customers about our plans for the future – and 40,000 of you have had your say on how we run your water and wastewater services.

Find out more about how we're planning on investing in our services and protecting our environment for everyone.

Get in touch

We can point you to the right place.

In your area

Incidents or planned works near you.