Applying for a water meter

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We’re receiving a high number of applications and are taking longer than we’d like to arrange appointments, your application is in progress and there is no need to get back in touch with us.

More information about what you can expect while we process your application is available here.

If you want to make an application for a meter, you can do it online here.

Drinking water quality


Welsh Water supplies drinking water to over 3 million customers in over 1.4 million homes and business across England and Wales.

Supplying wholesome drinking water, 24 hours a day, 365 days a year is our highest priority. This means that our tap water remains free from harmful chemicals and bacteria while maintaining a pleasant taste.

Every year, over 300,000 samples are taken from our water treatment works, service reservoirs and customers' properties. Every day, water samples are taken throughout our supply system and analysed at our laboratories which are equipped with state-of-the-art instrumentation.

The water we supply must meet the standards set out in the Water Supply (Water Quality) Regulations 2018. If you’d like to find out more about all the parameters we monitor for, take a look at our Water Quality Zone Reports on our In Your Area site.

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Water Supply

Information Sheets

Browse our leaflets around your water supply, including information on fluoride, iron, maganese and lead.

Learn more

Information about water quality