Moving out of your student accommodation

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If you're the account holder and are moving out of your student accommodation, either to another property or closing your account, you can sign in or register for My Account and let us know online here.

Frequently asked questions about student moves are available here.

Drinking water quality


Welsh Water supplies drinking water to over 3 million customers in over 1.4 million homes and business across England and Wales.

Supplying wholesome drinking water, 24 hours a day, 365 days a year is our highest priority. This means that our tap water remains free from harmful chemicals and bacteria while maintaining a pleasant taste.

Every year, over 300,000 samples are taken from our water treatment works, service reservoirs and customers' properties. Every day, water samples are taken throughout our supply system and analysed at our laboratories which are equipped with state-of-the-art instrumentation.

The water we supply must meet the standards set out in the Water Supply (Water Quality) Regulations 2018. If you’d like to find out more about all the parameters we monitor for, take a look at our Water Quality Zone Reports on our In Your Area site.

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Water Supply

Information Sheets

Browse our leaflets around your water supply, including information on fluoride, iron, maganese and lead.

Learn more

Information about water quality