Cold Weather – A Message to Our Customers

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Updated: 15:00 01 December 2023

We’re experiencing freezing temperatures across many of our communities. This means that there’s a greater risk of water pipes freezing and bursting

We’ll still be working around the clock to keep things flowing smoothly but we also need your help.

We advise all our customers to protect your own water pipes by making sure outdoor taps and pipes are covered and check where your stop tap is just in case you encounter any problems. If you spot any leaks on our network, call us on 0800 052 0130or report online - so that we can get a team out to fix them quickly. 

For hints and tips on how you can prepare your homes for freezing temperatures visit our Winter Ready pages.

Stay safe.

Drinking water quality


Supplying high quality drinking water at all times is a priority to us. Sometimes things can go wrong, so we've provided some information to help if your water doesn't seem right.

Over the course of a year some 300,000 water tests are taken and analysed, and of the water we supply, 99.96% meet drinking water quality standards at customer taps.

Your water can also be affected by work or incidents in your area. You can check for planned or emergency works near you with our In Your Area service below.

Helping hand

Water Supply

Information Sheets

Browse our leaflets around your water supply, including information on fluoride, iron, manganese and lead.

Learn more

Information videos about water quality