Our telephone lines

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Updated: 08:00 01 December 2020

We're still experiencing problems with our telephone lines and are working hard to resolve the problem. We would like to apologise for any inconvenience caused.

Did you know that you can also do any of the following online without having to speak to us?
Let us know you're moving
Set up a Direct Debit or payment plan
Make a payment
Give a meter reading
Find any operational issues in your area

Thank you for your patience.

Drinking water quality


Supplying high quality drinking water at all times is a priority to us. Sometimes things can go wrong, so we've provided some information to help if your water doesn't seem right.

Over the course of a year some 300,000 water tests are taken and analysed, and of the water we supply, 99.96% meet drinking water quality standards at customer taps.

Your water can also be affected by work or incidents in your area. You can check for planned or emergency works near you with our In Your Area service below.