Manage your Welsh Water Account online


Looking after your Welsh Water account has never been easier!

What does My Account offer?

Update my account email address

If you are already signed up for My Account and want to change the email address you use to login, please re-register with your new email address and de-register your previous email address.

Take me to de-register form

Coming Soon


We're always improving our online services, with these features in development and to be released soon...

Compare your water usage to the average household

Providing the opportunity to compare your water usage to that of an average household of your size, giving you the information you need to make any changes to your usage and save money, water and the environment!

Track your issues

If you're signed in to your account then you'll be able to track any issues you have reported, all in one place.