Covid 19 – Our customers in local lockdown areas

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Updated: 18:00 28 September 2020

With the Welsh Government introducing lockdown measures in areas across Wales, we are having to take additional precautions to help keep our colleagues and customers safe in these areas. These areas currently are:

  • Rhondda Cynon Taf County Borough
  • Caerphilly County Borough
  • Merthyr Tydfil County Borough
  • Bridgend County Borough
  • Blaenau Gwent County Borough
  • Newport
  • Llanelli (town)
  • Cardiff
  • Swansea
  • Vale of Glamorgan
  • Torfaen County Borough
  • Neath Port Talbot County Borough

We know that our role – providing water and wastewater services - has never been more important. As essential key workers, you will still see Welsh Water employees working across these areas to maintain services but we will continue to carefully implement social distancing and safety procedures. All of our colleagues will also adhere to rules on wearing face coverings in indoor public areas.

We are temporarily limiting visits to households in these areas to doing emergency or essential works. Examples includes if you have issues with your water supply or flooding in the property. Please get in touch with us as usual and we will advise you what will happen next.

Before we visit, our teams will contact you in advance to confirm that no-one has shown (in the last 48 hours) or is currently showing any COVID-19 symptoms.

We appreciate that this may cause some inconvenience, but we hope you understand that we’re doing this to keep you and your families safe.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

Water saving tips for households


Although rain falls freely from the sky, we’ve been lucky enough recently to experience some dry spells. At Welsh Water we put a lot of work, energy and love into ensuring you get a safe, clean and fresh water supply direct to your taps.

Our teams are also working seven days a week, and often overnight, fixing leaks as soon as we find them. 

But getting water through our pipes fast enough is a real challenge in some areas and this is often worse at peak demand times – usually in the evenings and at weekends. 

By using all the water you need, but being careful not to waste it, you can really help make a big difference.

Here are some of the small changes you could make:

Saving water in the bathroom

  • Take a shower and reduce the number of baths you have
  • Put the plug in the basin when you wash and use the collected water instead
  • Don't leave the tap running when brushing your teeth
  • Always make sure taps are turned off fully
  • Fix a water efficient shower head, available from our Product Portal
  • Fix any leaking taps to avoid wasted water
  • If you are installing a new bathroom, always choose water efficient products

Saving water in the kitchen

  • Use a washing up bowl when washing up
  • Fix any leaking taps
  • Wait until you have a full load before doing your washing
  • Only fill the kettle with the water you need
  • If you are purchasing a new appliance which uses water, be sure to check how water efficient it is

Saving water in the garden

  • Use a watering can or handheld hose pipe instead of a garden sprinkler
  • Fit a hose trigger gun when using a hose, available from our Product store
  • A water butt is a great way to collect rainwater for use in the garden – available from our Product store
  • Add water retention crystals to pots, tubs and hanging baskets to help keep compost moist, available here on our Product store
  • Don't cut lawns too short and save the clippings to use as mulch to improve soil health