Important information for customers struggling to pay

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Updated: 09:00 27 September 2021

During Covid19 the government temporarily increased Universal Credit payments, this scheme will be removed by the end of September. If you are affected by this change and struggling to pay your water bill, more information can be found here.

Water saving tips for households


Although rain falls freely from the sky, we’ve been lucky enough recently to experience some dry spells. At Welsh Water we put a lot of work, energy and love into ensuring you get a safe, clean and fresh water supply direct to your taps.

Our teams are also working seven days a week, and often overnight, fixing leaks as soon as we find them. 

But getting water through our pipes fast enough is a real challenge in some areas and this is often worse at peak demand times – usually in the evenings and at weekends. 

By using all the water you need, but being careful not to waste it, you can really help make a big difference.

Here are some of the small changes you could make:

Saving water in the bathroom

  • Take a shower and reduce the number of baths you have
  • Put the plug in the basin when you wash and use the collected water instead
  • Don't leave the tap running when brushing your teeth
  • Always make sure taps are turned off fully
  • Consider fitting a water efficient shower head, more information available by completing our Get Water Fit calculator
  • Fix any leaking taps to avoid wasted water
  • If you are installing a new bathroom, always choose water efficient products

Saving water in the kitchen

  • Use a washing up bowl when washing up
  • Fix any leaking taps
  • Wait until you have a full load before doing your washing
  • Only fill the kettle with the water you need
  • If you are purchasing a new appliance which uses water, be sure to check how water efficient it is
  • Find out more information by completing our Get Water Fit calculator

Saving water in the garden

  • Use a watering can or handheld hose pipe instead of a garden sprinkler
  • Fit a hose trigger gun when using a hose, available by completing our Get Water Fit calculator
  • A water butt is a great way to collect rainwater for use in the garden – available from our Product store
  • Add water retention crystals to pots, tubs and hanging baskets to help keep compost moist
  • Don't cut lawns too short and save the clippings to use as mulch to improve soil health

Reusing water

There are other ways to use water in a household or business, that doesn’t come from our drinking water supply, and that’s using reclaimed water.

Reclaimed water has been previously used in some way, but is stored and then reused. This could include rainwater harvesting collected from roofs, or systems which reuse wash water from the bathroom or kitchen (grey water treatment). Depending on how much the reclaimed water is treated, it could be used for things like watering the garden, through to toilet flushing, use in washing machines, car washing, irrigation etc.

In the UK, reclaimed water systems are becoming more common. It’s a form of recycling and can be useful in reducing the water we need to supply you which could save you money, and also look after the environment. However, mixing of reclaimed water with the drinking water supply, could affect the water quality and could be harmful to health. The regulations allow us to check how such systems are installed.

If you are thinking about getting a reclaimed water system you should also think about:

  • Compliance with the regulations.
  • Is it cost effective?
  • How much water will you need, and what do you want to use it for?
  • Do you have enough room for the installation, and will it need any protection (e.g. from frost, agriculture or vermin)?
  • Maintenance requirements.

More detailed information can be found at:

Water saving products

In partnership with Save Water Save Money, we've put together a selection of high quality water products to help you save water and money.

Through the online Save Water Save Money store, you can order a range of products for your kitchen, bathroom, and garden to help save water and reduce your bills.

If you still have questions regarding any product, please email waterdemandwales@dwrcymru.com

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GetWaterFit

Find out how and where you use water in your home and discover easy ways to reduce your use, small steps at a time.

Click here