Our telephone lines

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Updated: 08:00 01 December 2020

We're still experiencing problems with our telephone lines and are working hard to resolve the problem. We would like to apologise for any inconvenience caused.

Did you know that you can also do any of the following online without having to speak to us?
Let us know you're moving
Set up a Direct Debit or payment plan
Make a payment
Give a meter reading
Find any operational issues in your area

Thank you for your patience.

Water saving tips for households


Although rain falls freely from the sky, we’ve been lucky enough recently to experience some dry spells. At Welsh Water we put a lot of work, energy and love into ensuring you get a safe, clean and fresh water supply direct to your taps.

Our teams are also working seven days a week, and often overnight, fixing leaks as soon as we find them. 

But getting water through our pipes fast enough is a real challenge in some areas and this is often worse at peak demand times – usually in the evenings and at weekends. 

By using all the water you need, but being careful not to waste it, you can really help make a big difference.

Here are some of the small changes you could make:

Saving water in the bathroom

  • Take a shower and reduce the number of baths you have
  • Put the plug in the basin when you wash and use the collected water instead
  • Don't leave the tap running when brushing your teeth
  • Always make sure taps are turned off fully
  • Fix a water efficient shower head, available from our Product Portal
  • Fix any leaking taps to avoid wasted water
  • If you are installing a new bathroom, always choose water efficient products

Saving water in the kitchen

  • Use a washing up bowl when washing up
  • Fix any leaking taps
  • Wait until you have a full load before doing your washing
  • Only fill the kettle with the water you need
  • If you are purchasing a new appliance which uses water, be sure to check how water efficient it is

Saving water in the garden

  • Use a watering can or handheld hose pipe instead of a garden sprinkler
  • Fit a hose trigger gun when using a hose, available from our Product store
  • A water butt is a great way to collect rainwater for use in the garden – available from our Product store
  • Add water retention crystals to pots, tubs and hanging baskets to help keep compost moist, available here on our Product store
  • Don't cut lawns too short and save the clippings to use as mulch to improve soil health