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Burst Water Main – Broughton

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Updated: 06:00 16 August 2025

We can confirm that the repair of the burst water main in Broughton has been completed this afternoon.

The work of re-filling the water network has also started. This will take time as we need to avoid causing any secondary bursts on this extensive network which is over 500km.

The disruption will continue over the next 48 hours as the network gradually refills. While we aim to restore the majority of supplies to customers tomorrow, supplies will not be fully restored to everybody until Sunday.

We are extremely sorry about this disruption as it is longer than we had hoped but the repair has proved challenging given that the water main is 5m deep and surrounded by underground utility cables.

We are continuing to support our most vulnerable customers while also supporting 2 hospitals and 20 care homes.

Customers whose water supplies are affected can collect an alternative water supply at:

  • Jade Jones Pavilion, Flint CH6 5ER
  • Park & Ride Car Park, Deeside Industrial Park, CH5 2NY
  • Car Park at County Hall Car Park, Mold CH7 6NF

We ask that customers only take the bottled water that is needed. If customers have any elderly or vulnerable family members, friends or neighbours we urge you to check in with them to ensure they have bottled water.

We have confirmed compensation arrangements and also issued an open letter to our customers here.

For the latest updates, visit In Your Area or follow our social media channels

Bereavements

We understand this can be a really difficult time, with so many things to do and different companies to contact. We want to make this as easy as possible for you by giving you the option of how you want to notify us.

The easiest way to notify us is by calling or using our Live Chat service so we can answer any questions you may have there and then. If you’d rather not speak to us, you can also use our online bereavement form below.

What to expect

Firstly, we need to know if the property is unoccupied or if anyone is still living there and using the water.

Water charges are usually payable if a property is unoccupied but remains furnished. However, where a solo occupier has passed away, we’ll temporarily remove any charges (up to a maximum of a year), whilst you’re waiting for a Grant of Probate to enable you to sell or rent the property.

If the property will be occupied in any way (even temporary), or water is needed for any decorating or renovation work, charges will be payable for the period water is needed.

It will help us if you have the following information to hand so we can decide the best outcome for the account:

  • Name and address of the account holder
  • Name and address of the Executor(s)
  • Date the account holder passed away
  • A meter reading (if the property has a meter and it’s safe to read)
  • Name(s) of anyone living in, or due to live in the property

Don’t worry if you don’t have all of this to hand. If we need any further information, we’ll get in touch.

Speak to an advisor

0800 052 0145

8am to 6pm Monday to Friday and 9am to 1pm on Saturday

Notify Us of a Bereavement

If you’d rather not speak to us, you can also use our online bereavement form.

Notify us here
Life Ledger

Life

Ledger

At a very difficult time, this free tool can help reduce the stress and difficulty of reporting a bereavement.

You can contact all the companies connected with the deceased from a single point, saving hours of time and removing the need to have the same difficult conversation over and over again.

Find out more

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