Submitting a meter reading
We only need a meter reading every six months. We'll let you know when your meter reading is needed, and you can then log in to your online account to submit your reading.
How to read your water meter
For a detailed guide on how to read your water meter, click here.
1. Need to contact us about a meter reading?
Live Chat about your meter, meter reading or bill
Chat to one of our helpful customer service agents. 8am - 6pm Monday to Friday and 9am - 1pm on Saturday.
Chat now Offline Live ChatCall us about your meter, meter reading or bill
Speak to one of our helpful customer service agents
0800 052 0140
8:00am - 6:00pm Mon-Fri
9:00am - 1:00pm Sat
Our busiest call times
We usually have our longest waiting times between 11am and 1pm, but we're open until 6pm on weekdays if you wanted to contact us at a quieter time.
We usually have our longest waiting times between 11am and 1pm, but we're open until 6pm on weekdays if you wanted to contact us at a quieter time.