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Burst water main at our Bryn Cowlyd Water Treatment Works

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Updated: 11:00 17 January 2025

We can confirm that we have now opened two official bottled water stations at Parc Eirias (LL29 7SP) and Zip World Conwy (LL32 8QE). We plan to open another bottled water station but also aim to deliver pallets of bottled water to some key community locations to support our customers.

We are continuing to support hospitals with tankers and delivering bottled water to care homes and those vulnerable customers with a high dependency on water who on our Priority Services Register.

To recognise the inconvenience being experienced by customers whose supplies have disrupted, each eligible household will be paid £30 in compensation for every 12 hours their supplies have been affected. This will automatically be paid to customers in their bank accounts. Cheques will be issued over the coming weeks to customers who do not have registered a bank account with us. Business customers will be paid £75 in compensation for every 12 hours their supplies have been affected but businesses will also be able to submit separate claims for additional loss of income. Details will be published on our website by midday today for business customers who are being impacted by this incident. 

We appreciate that this ongoing disruption is causing real frustration for our customers and we are truly sorry. We will be keeping everyone informed through regular updates until the situation is fully resolved. We would also like to thank all our colleagues and contractors who are working tirelessly on the repair and in supporting our customers in very difficult circumstances.

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