Submitting a meter reading
We only need a meter reading every six months. We'll let you know when your meter reading is needed, and you can then log in to your online account to submit your reading.
1. Need to contact us about a meter reading?
Live Chat about your meter, meter reading or bill
Chat to one of our helpful customer service agents. 8am - 8pm Monday to Friday and 8:30am - 1:30pm on Saturday.Chat now Offline Live Chat
Call us about your meter, meter reading or bill
Speak to one of our helpful customer service agents
8:00am - 6:00pm Mon-Fri
9:00am - 1:00pm Sat
We usually have our longest waiting times between 11am and 1pm, but we're open until 6pm on weekdays if you wanted to contact us at a quieter time.