Submitting a meter reading


We only need a meter reading every six months. We'll let you know when your meter reading is needed, and you can then log in to your online account to submit your reading.

1. Need to contact us about a meter reading?

Message us on Social Media

We can help with day-to-day queries via Direct Message on Facebook and Twitter.

Live Chat about your meter, meter reading or bill

Chat to one of our helpful customer service agents. 8am - 6pm Monday to Friday and 9am - 1pm on Saturday. 

Chat now Offline Live Chat

Call us about your meter, meter reading or bill

Speak to one of our helpful customer service agents

0800 052 0140

8:00am - 6:00pm Mon-Fri
9:00am - 1:00pm Sat

Our busiest call times

We usually have our longest waiting times between 11am and 1pm, but we're open until 6pm on weekdays if you wanted to contact us at a quieter time.