Our telephone lines

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Updated: 11:00 01 December 2020

We're still experiencing problems with our telephone lines and are working hard to resolve the problem. We would like to apologise for any inconvenience caused.

Did you know that you can also do any of the following online without having to speak to us?
Let us know you're moving
Set up a Direct Debit or payment plan
Make a payment
Give a meter reading
Find any operational issues in your area

Thank you for your patience.

Wastewater advice


Our sewerage systems collect domestic wastewater from drainage outlets around your home and carry it through a network of underground pipes to our treatment works. Here the effluent is cleaned and returned to the environment.

In some areas these sewers carry wastewater and rainwater in one pipe; combined sewers, and in other areas they carry rainwater and wastewater in separate pipes; separate sewers.