Project Cartref

Fixing leaks free of charge in your home.


Supplying clean, safe, fresh water direct to your taps is essential to the service we provide here at Welsh Water and we work around the clock to ensure we can do just that.

Project Cartref

Fixing dripping taps and leaking toilets free of charge in your home.

Enter your postcode below to see if we're fixing leaks in your area.


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We do have more help and advice available on leaks elsewhere on our website.

Find out more
  • Part of the service includes fixing leaks throughout our network.

    Throughout selected targeted areas, we are now able to provide a support service direct to customers to help identify and fix leaks or support to assist with leakage repairs within your homes,

    Leaks can take many forms, and in a lot of cases customers may not even be aware of them. Large volumes of water are wasted through things like leaking/dripping taps or fixtures within your toilet not working as they should. 

    As part of our service to you as a customer, we offer an appointment at your home with one of our engineers to identify what may be causing the leak, and where we are able to fix them, we will do so on the spot.

    A number of common leaks can be fixed completely free of charge. We’ll explain the types of repair we can do when we meet.

    If you think you have a leak enter your postcode in the checker above.

    While we are with you our engineer will carry out Basic Water Regulations checks and discuss/install water efficiency devices free of charge.

    If you think of any more questions, have received a letter from us or wish to make an appointment, please contact the Cartref team at Cartref@dwrcymru.com