Covid 19 – Our customers in local lockdown areas

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Updated: 18:00 28 September 2020

With the Welsh Government introducing lockdown measures in areas across Wales, we are having to take additional precautions to help keep our colleagues and customers safe in these areas. These areas currently are:

  • Rhondda Cynon Taf County Borough
  • Caerphilly County Borough
  • Merthyr Tydfil County Borough
  • Bridgend County Borough
  • Blaenau Gwent County Borough
  • Newport
  • Llanelli (town)
  • Cardiff
  • Swansea
  • Vale of Glamorgan
  • Torfaen County Borough
  • Neath Port Talbot County Borough

We know that our role – providing water and wastewater services - has never been more important. As essential key workers, you will still see Welsh Water employees working across these areas to maintain services but we will continue to carefully implement social distancing and safety procedures. All of our colleagues will also adhere to rules on wearing face coverings in indoor public areas.

We are temporarily limiting visits to households in these areas to doing emergency or essential works. Examples includes if you have issues with your water supply or flooding in the property. Please get in touch with us as usual and we will advise you what will happen next.

Before we visit, our teams will contact you in advance to confirm that no-one has shown (in the last 48 hours) or is currently showing any COVID-19 symptoms.

We appreciate that this may cause some inconvenience, but we hope you understand that we’re doing this to keep you and your families safe.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

Project Cartref

Fixing leaks free of charge in your home.


Supplying clean, safe, fresh water direct to your taps is essential to the service we provide here at Welsh Water and we work around the clock to ensure we can do just that.

Part of the service includes fixing leaks throughout our network.

Throughout selected targeted areas, we are now able to provide a support service direct to customers to help identify and fix leaks or support to assist with leakage repairs within your homes,

Leaks can take many forms, and in a lot of cases customers may not even be aware of them. Large volumes of water are wasted through things like leaking/dripping taps or fixtures within your toilet not working as they should. 

As part of our service to you as a customer, we offer an appointment at your home with one of our engineers to identify what may be causing the leak, and where we are able to fix them, we will do so on the spot.

A number of common leaks can be fixed completely free of charge. We’ll explain the types of repair we can do when we meet.

If you think you have a leak enter your postcode in the checker below.

While we are with you our engineer will carry out Basic Water Regulations checks and discuss/install water efficiency devices free of charge.

If you think of any more questions, have received a letter from us or wish to make an appointment, please contact the Cartref team at Cartref@dwrcymru.com

Project Cartref

Fixing dripping taps and leaking toilets free of charge in your home.

Enter your postcode below to see if we're fixing leaks in your area.


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We’re sorry but your area is not currently part of the Cartref scheme.

We do have more help and advice available on leaks elsewhere on our website.

Find out more