Contact centre services on Saturday 10th May

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Our billing contact centre is closed on Saturday 10th May due to system updates. You can still view your bills, balance, letters and manage your account at any time by logging in online here.

Our Operational contact centre is open 24/7 for any water or wastewater emergencies.

Cartref

Helping you in your home and community to save water, energy and money.

The Cartref team work closely with customers by offering a number of personal services, from offering free leaking loo repairs by our qualified plumbers to undertaking personalised in-home water efficiency visits to help you understand your water consumption and how you can make small changes that could have big impacts to your household bills and to the environment. You might even see us out and about at events within your local areas working with community groups and partners.