Updated: 12:10 15 August 2025

Welsh Water would like to apologise again to our customers in Flintshire for the disruption caused by the burst water main in Broughton.

The fault is impacting on water supplies to customers in the following communities: Flint, Holywell, Ffynnongroyw, Greenfield, Llanerch y Mor, Mostyn, Oakenholt, Talacre, Whitford, Queensferry, Shotton, Connah's Quay, Garden City, Hawarden, Mancot and Sandycroft.

Customers whose water supplies are affected can collect an alternative water supply at:

Jade Jones Pavilion, Flint CH6 5ER
Park & Ride Car Park, Deeside Industrial Park, CH5 2NY

This bottled water station is currently closed whilst we replenish the stock of water.

County Hall Car Park, Mold CH7 6NF

It will reopen at 2pm today. Please give our Welsh Water staff time to ensure we have adequate supplies available.

The compensation arrangements have been confirmed with affected household customers set to receive £30 for each 12 hours they have been without water supply.

Business customers will receive £75 for each 12 hours they have been without a supply. They will also be able to claim for any loss of income. This application process will be open from 12pm on Tuesday, 19th August.

Please be assured our teams are working hard to resolve this significant incident as quickly and safely as possible.

We have issued an open letter to our customers here.

More information is available here.

For the latest updates, visit In Your Area or follow our social media channels

Cartref services for non-household customers

We help businesses to save water too! Our current offering supports small to medium sized businesses by identifying ways they can save water and save money on their bills.

Our support ranges from identifying leaks to recommending and installing water saving devices and a free water efficiency visit for your business.

Free water efficiency visit for your business

We can visit your business for free to help you identify ways to save water and money. With free water-saving products available, it won’t cost you a penny and can be installed during the visit.

Please include your name, type of business, address and contact details to be sent via e-mail.

WaterEfficiencyAudit@dwrcymru.com

Free water saving devices for your business, in partnership with Welsh Water

Click here for more information.
If you don’t want a visit, you can still request free water-saving products online.

News

Supporting Wolf Studios to reduce their water consumption by 23%, the equivalent of nearly half an Olympic sized swimming pool!

Wolf Studios Wales, a 255,000 sq.ft. high end TV drama studio in the heart of Cardiff, has made 2025 a year of focus on the studios’ sustainability initiatives on the journey to becoming net zero by 2030.

Supporting Wolf Studios to reduce their water consumption

Generic Document Thumbnail

Suspect a leaking trough?

PDF, 1.4MB

We can let you know if we can fix it free of charge helping you save money and time.

If you suspect a leaking trough please contact Cartref@dwrcymru.com with the details.

Water efficiency posters

Water efficiency posters are available for download and display within your business premises.

Download here