Water Efficiency Home Visit

We know that now more than ever, every penny counts, and so here in Welsh Water we want to help. This is why we have launched the Water Efficiency Home Visit project which aims to help you save water and save money. 

We have paired up with the socio-environmental charity Groundwork Wales to delivery these free water efficiency visits. Should you live in one of our target areas, we will get in contact with you to offer an appointment for a water efficiency home audit. If you haven’t yet been contacted about a visit but would like to receive water efficiency products, then head over to our Get Water Fit page which can advise you on water saving behaviours that you will be able to implement day to day. There is also the option to order free water efficiency products to your home.

We have trialled this scheme across select properties in Cardiff and Newport, completing over 100 visits in November and December 2022. From these visits we have estimated total savings of around 630 litres per day.

What is a water efficiency home visit?

A visit will comprise of one of our team coming to your home and going around to check all taps, toilets, and showers to see if they can fit any of the following water efficiency products:

  • Showerhead
  • Shower flow restrictor
  • Shower timer
  • Tap aerator
  • Save a flush bag
  • Outdoor tap jacket
  • Hosepipe gun

Our inspector will also share advice on how to save water, how to check for leaks, and how to find and read your water meter. If they find a leak during the visit, don’t worry, they can raise this with our own Cartref plumbers who may be able to come out and fix it. For more information about our Cartref scheme click here.

How much could I be saving?

Did you know that on average, customers save 63 litres per day from these visits. Which is equivalent to £75 on your annual bill.

Depending on your current water fittings, if you have a water efficiency showerhead fitted you could save you 30 litres per day, a tap aerator could save you 18 litres a day, and a save a flush toilet cistern bag 9.6 litres a day.

How do I know if it’s Dwr Cymru Welsh Water contacting me?

We hate bogus callers. So we’re doing all we can to keep you and your home safe. If you are unsure whether it is Dwr Cymru Welsh Water calling you contact our Bogus Caller Helpline on 0800 281 141.

When a Dwr Cymru Welsh Water inspector comes to your home to carry out a water efficiency home audit they will always have an ID card with them. If you are ever unsure then follow the 3C’s rule CARD, CHECK and CALL.

To make you feel safer, we can arrange to use a password when we visit you. Simply choose a password that’s easy for you to remember, and register it by ringing us on 0800 052 0145. Whenever we visit, we’ll use this password.