Our festive opening hours

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Please note our billing contact centre and webchat festive opening hours are:

Monday 22nd December: 08:00 - 18:00
Tuesday 23rd December: 08:00 - 18:00
Wednesday 24th December: 08:00 - 14:00
Thursday 25th December - Friday 26th December: Closed
Saturday 27th December: 09:00 - 13:00
Monday 29th December: 08:00 - 18:00
Tuesday 30th December: 08:00 - 18:00
Wednesday 31st December: 08:00 - 14:00
Thursday 1st January: Closed
Friday 2nd January: 08:00 - 18:00
Saturday 3rd January: 09:00 - 13:00

Our Operational contact centre is open 24/7 throughout the festive period for any water or wastewater emergencies.

Water Battle App


At Welsh Water, we want to help children understand the importance of saving water and how small changes in their everyday life can make a big difference — helping to save water, energy and money.

What is Water Battle?

Water Battle helps children understand the importance of water conservation by turning it into a fun and educational game, it teaches children the value of using water wisely and the positive impact it can have for generations to come.

Who is this app designed for?

Children ages 6-13

Designed with a younger audience in mind, the app is played by children, who help small creatures survive in a world threatened by water whilst teaching young minds about responsible water usage and water saving techniques.

Parents and guardians

Participate alongside your child, earn points and track the progress of your child’s journey.

How is Water Battle Played?

The aim of the app is for children to earn points by completing levels, while their parents or guardians participate by logging household water consumption.

Parents or guardians can also earn points, helping their children progress faster, by making small adjustments to their daily water habits.

Together, families learn about sustainable water use, earn more points, and work toward winning the Water Battle.