Cartref Community


Cartref helps customers understand how much water they use, where they can make savings and part of the service involves fixing leaking loos free of charge and providing home water efficiency visits.

Although our main focus is on fixing leaks in households and undertaking water efficiency visits, we are also working with communities and businesses across Wales to help spread the message.

Have you seen us in your community?

We’ve been working our way across the country, spreading the word on water efficiency, talking to our customers about Cartref, the services on offer and helping them to save water and save money.

We’ve been meeting with local community groups, businesses, housing associations, schools and councillors, offering our services where we can. We also run specific talks discussing all things water efficiency, helping customers to save water and money.

Do you want to work with us?

If you’re interested in meeting with the team or would like us to come and talk to your community group, school or local business, please let us know. We’d love to hear from you by contacting Cartref@dwrcymru.com.

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Help us spread the message

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A leaky loo can flush hundreds of pounds down the drain each year and a home water efficiency visit can help customers to save money on their utility bills!

We want to help as many people as we can and we need your help. Take a look at our Stakeholder Toolkit and help share the message with anyone who you think would benefit from our services.

Out in the Community