Burst water main at our Bryn Cowlyd Water Treatment Works

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Updated: 10:00 17 January 2025

Our teams have been working overnight to repair the water main affecting customers supplies in Conwy Valley.

There are bottled water stations open at:

  • Zip World Conwy, LL32 8QE
  • Parc Eirias LL29 7SP

Bottled water is available for drinking purposes.

We have static tanks for customers to bring their own containers to fill up. This water should only be used for flushing.

We ask that customers work with us and take only what you need.

We will also be continuing to directly support our vulnerable customers on the Priority Service Register.

Many thanks for your patience whilst we work to restore supplies.

Customers can get the latest information on in your area or follow us on our social media channels.

Burst main at our Bryn Cowlyd Water Treatment Works

We will keep customers informed today and apologise to anyone whose water supply is interrupted and would like to reassure them we are working hard to resolve this significant incident.
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