Cost of
living support

As the cost of living crisis continues, we have a number of ways we may be able to help you and make your bills more affordable.

Our cost of living support is designed to support our customers and bring awareness to the range of available options which would benefit households and reduce water usage.

Cost of living hub

Community Team

events calendar

Our Community Team actively promotes the support offered and regularly attend affordability events held in communities across our service region.

See below for a full list of events.

Learn more

Get impartial advice

The Consumer Council for Water

The Consumer Council for Water provide impartial advice and guidance relating to any kind of household water supply or sewerage issue.

Find out more
Cost of living support

Top tips for saving water

Did you know? The average person uses 176 litres of water a day, that’s almost 310 pints!

We use lots of water in our homes, but there are really easy ways that you can save water in your home and garden to save money and energy.

Save Water

Our Campaigns

We have a number of ways we may be able to help you and make bills more affordable.

If you claim means tested and/or disability benefits, we have lots of financial support options available that could help you save on your water bill.

Find out more

Cymuned Support Fund

The pilot scheme offers short term support to working households who find themselves in a situation where their bills exceed their income.

Welsh Water piloting a scheme aimed at providing working household customers with vital temporary support to pay their water bills as the cost of living crisis continues. The pilot scheme is being trialled across Rhondda Cynon Taf and Denbighshire until June before a decision is taken on wider roll-out.

Read more about the Cymuned Fund here