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Burst Water Main – Broughton

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Updated: 22:00 15 August 2025

We can confirm that the repair of the burst water main in Broughton has been completed this afternoon.

The work of re-filling the water network has also started. This will take time as we need to avoid causing any secondary bursts on this extensive network which is over 500km.

The disruption will continue over the next 48 hours as the network gradually refills. While we aim to restore the majority of supplies to customers tomorrow, supplies will not be fully restored to everybody until Sunday.

We are extremely sorry about this disruption as it is longer than we had hoped but the repair has proved challenging given that the water main is 5m deep and surrounded by underground utility cables.

We are continuing to support our most vulnerable customers while also supporting 2 hospitals and 20 care homes.

Customers whose water supplies are affected can collect an alternative water supply at:

  • Jade Jones Pavilion, Flint CH6 5ER
  • Park & Ride Car Park, Deeside Industrial Park, CH5 2NY
  • Car Park at County Hall Car Park, Mold CH7 6NF

We ask that customers only take the bottled water that is needed. If customers have any elderly or vulnerable family members, friends or neighbours we urge you to check in with them to ensure they have bottled water.

We have confirmed compensation arrangements and also issued an open letter to our customers here.

For the latest updates, visit In Your Area or follow our social media channels

Network Leakage

At Welsh Water, we take all water leaks seriously and appreciate your help in reporting them.

Before reporting a leak

Before you report a leak you can check here if we’re already aware of it.

Report a water leak to our dedicated team

If you spot a leak, you can report this online 24/7 or contact us.

What to expect from us

Once you’ve reported the leak, our team will receive your information and prioritise the investigation and repair of the reported leak. Some repairs can take longer than others. We may need to work closely with the council or local authorities to make sure we fix it safely. The following video outlines next steps and timescales; please be aware that our timeline is purely guidance and could be subject to amendment due to emergency work or environmental conditions.

Do you believe you have a leak on your Private Supply Pipe?

We want to do everything we can to encourage our customers to detect and repair leaks as quickly as possible. This helps us to reduce leakage and for you to potentially save large amounts of money.
You may have a leak if you notice:

  • Areas of lush vegetation
  • A big drop in water pressure
  • A hissing noise near your internal stop tap
  • Damp patches on the ground
  • An unexplained change on your bill

Find out how to test for a water leak here

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