Your annual bill 2024
If you don't have a water meter, you'll receive your annual bill from us sometime in February or March. Here's all you need to know.
Frequently asked questions about your annual bill
Most of our household customers will see a fall in their typical water and wastewater bills of an average of 0.6%.
The reduction is due to penalties we incurred for supply interruptions and leakage during previous years.
The “Average Household Bill” for 2024-25 will be £701, a reduction of £2.00 approximately. This is an average amount and can vary.
Your annual bill is calculated using a rating system called Rateable Value (RV). Before 1990, all properties were given a specific RV by your local council.
At the time, RVs were made up of several things such as the size, condition, and location of your home.
We used your property RV as a way of calculating your unmeasured water charges. As we didn’t set your rateable value, we aren’t able to change it.
You may benefit from having a meter fitted, if you click here to find out more.
If you are struggling to pay we may be able to support you with our social tariffs, click here to find out more.
As RV’s were set for each property individually, there will be times where you’ll find you’re paying more, or less, than your neighbours even though your properties are very similar.
Some properties may have a water meter or the customer maybe on a tariff which means their bill will be different.
Unfortunately, neither we, or your local council, will have any details about how your property was assessed. RVs were stopped in 1990 (because of the introduction of Council Tax), which meant they were no longer re-assessed or given to any new properties that were built after 1990.
If you are having trouble affording to pay your bill, please don’t suffer in silence – talk to us. We know life can be stressful, unpredictable, and personal circumstance can change very quickly. We may be able to help you and offer financial support.
You can also set up a payment plan and pay weekly, fortnightly or month, click here to find out more.
You can pay by instalments weekly, fortnightly or monthly, rather than paying in full when you receive your bill. Most of our customers prefer to pay by Direct Debit as it spreads the cost without charge, the payments are taken automatically, and it's covered by our Direct Debit guarantee. Alternatively you can set up a payment card if a direct debit isn't for you.
How will I see the £10.60 credit on my bill?
This will depend on how you pay your bill. Please toggle through the examples below.
Access your account online
Login or Sign Up to My Account, for domestic and business customers, to make the most of our online services. It’s easy to sign up and switch to paperless billing if you haven’t already.
Frequently asked questions
View the full list of frequently asked questions about your annual bill.
Do you have a water meter?
If you have a water meter, you'll get a bill that reflects the water that you have used over that bill period.