Setup a Direct Debit or amend your bank details

By paying by direct debit you have the option of spreading your bill over instalments and making payments that are more flexible for you and at no extra cost.

What are the benefits of setting up a Direct Debit payment plan?

  • You can spread your bill over instalments (at no extra cost)
  • A payment plan may make it easier for you to budget your finances
  • You have the flexibility to chose how often you pay

When we calculate your instalment amount, we will make sure your payments cover your current charges plus any arrears (if applicable). We will let you know how much this will be once we have set up your plan. If you find the payments are not affordable, please let us know and we will discuss alternative payment options with you.

If you want to amend the amount of your direct debit, please contact us.

How we calculate your bill

1. Need to contact us about setting up a Direct Debit?

Message us on Social Media

We can help with day-to-day queries via Direct Message on Facebook and Twitter.

Live chat about Direct Debits

Speak to one of our customer service agents about Direct Debits.

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Any other questions?

If you are unable to setup or amend a Direct Debit online, then speak to a customer service agent

0800 052 0145

8.00am - 6.00pm Mon-Fri
9.00am - 1.00pm Sat

Our busiest call times

We usually have our longest waiting times between 11am and 1pm, but we're open until 6pm on weekdays if you wanted to contact us at a quieter time.