Support with bills


If you're having trouble affording to pay your bill, please don't ignore it. We have a number of ways we may be able to help you and make your bills more affordable.

Advice if you are struggling to pay your bill, or think you may struggle in future, but aren't in debt...

If you are in debt on your account, more advice is available further down this page.

Spread the cost of your bill

You can pay by instalments weekly, monthly, or 6 monthly, rather than paying in full when you receive your bill. Most of our customers prefer to pay by Direct Debit as it spreads the cost without charge, the payments are taken automatically, and it's covered by our Direct Debit guarantee. Alternatively you can set up a payment card if a direct debit isn't for you.

Save money with a water meter

If you live alone, not use much water, or are just looking to reduce your bill then you might save money by having a water meter installed, that way you'll only pay for the water you use.

Request a short term payment break

If your problem is just a short term one, and you need a little help, we can temporarily reduce or postpone payments. You can apply for short term help online and we will review your circumstances and call you back with options which are suitable for you. You can do this using our online form.

If you receive benefits or have a low income

If you are already paying by instalments and you're still struggling, please don't ignore any problems. Take a look at our other schemes which might be able to help if you are in receipt of benefits or have a low income.

Find out how we can help you with your payments

Speak to an advisor

Our friendly team are here for you.

0800 052 0145

8am to 6pm Monday to Friday and 9am to 1pm on Saturday. This is a toll-free telephone number.

If you already owe us money, have been contacted by a Debt Collection Agency or received arrears letters…

We know that being in debt can be stressful and it can be hard to make the first call. Here's how we can help if you are in arrears on your account.

Request a call back about custom payment plans

Tell us your circumstances and your contact details and we’ll review your account and prepare the best options for you. One of our friendly advisors will then call you back to agree a suitable way forwards. You can do this using our online form.

If you have been contacted by a Debt Collection Agency

We work with Debt Collection Agencies to contact customers and collect payments on our behalf. If you have received a letter from them, the best thing to do is to respond to them by the contact methods in the letter. Their friendly advisors will be on hand to work with you in a non-judgmental way to get you back on track

If you receive benefits or have a low income

If you are already paying by instalments and you're still struggling, please don't ignore any problems. Take a look at our other schemes which might be able to help if you are in receipt of benefits or have a low income.

Contact our debt team

Speak to an advisor

If you have any queries or concerns on paying your water bill, please speak to our friendly advisors.

0303 313 0022

8am to 6pm Monday to Friday. This is a toll-free telephone number.