Help and Advice
Rising Energy Prices
We're aware that many of our customers may be impacted financially by the increasing cost of energy bills.
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Having problems paying your bill?
Payment and debt advice
If you're having issues paying your bill, you're in debt on your account, or you've simply missed a payment - please don't ignore it. We have lots of help & advice available, and contacts for support organisations if you need them. Our friendly team are always happy to talk through your circumstances and find a solution which is right for you.
Find out how we can help
Sign up for our
Priority Services
At times, some customers need a little extra help. If we can help you, join our priority services register so we can make sure you get the best service possible.
Our HelpU Social Tariffs
The HelpU tariff helps low income households by putting a cap on the amount you have to pay for your water.
If you are on a 12 month HelpU social tariff, it may be approaching its end date. We may have also contacted you recently about your HelpU tariff, either to complete an income assessment or to reapply for the tariff. You can check, apply or reapply for a further 12 months of reduced bills online now.
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