Help and support with your annual bill

Help and support with your annual bill

If you are having trouble affording to pay your annual bill, please don’t suffer in silence. We know life can be stressful and unpredictable and personal circumstance can change very quickly.

We may be able to help you and offer financial support.

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Water Meter

How can I reduce my annual bill?

If you live alone, don't use much water, or are looking to reduce your bill, you might save money by having a water meter installed.

You have the option of switching back to a fixed charge within two years of the meter being installed, if you change your mind.

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Helping hand

Sign up to our

Priority Services

At times, some customers need a little extra help. If we can help you, join our priority services register so we can make sure you get the best service possible.

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Call centre staff


Join our talent community

Whether it’s our water samplers, network engineers, scientists, sewer operatives or customer experience advisors, we are all working together to earn the trust of our customers every day.

Visit our careers