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Accessibility Cymraeg

Covid 19 – Our customers in local lockdown areas

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Updated: 11:00 17 September 2020

With the Welsh Government introducing lockdown measures in Caerphilly County Borough from 8th September and Rhondda Cynon Taf County Borough from 17th September, we are having to take additional precautions to help keep our colleagues and customers safe.

We know that our role – providing water and wastewater services - has never been more important. As essential key workers, you will still see Welsh Water employees working in communities to maintain services but we will continue to carefully implement social distancing and safety procedures. All of our colleagues will also adhere to rules on wearing face coverings in indoor public areas.

We are temporarily limiting visits to households in the Caerphilly County Borough and in the Rhondda Cynon Taf County Borough to doing emergency or essential works. Examples includes if you have issues with your water supply or flooding in the property. Please get in touch with us as usual and we will advise you what will happen next.

Before we visit, our teams will contact you in advance to confirm that no-one has shown (in the last 48 hours) or is currently showing any COVID-19 symptoms.

We appreciate that this may cause some inconvenience, but we hope you understand that we’re doing this to keep you and your families safe.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

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