Warm Weather Update

information icon

Updated: 10:00 23 July 2021

During this extremely warm weather, we are seeing much higher levels of water used across our area than usual.

Our teams are out working around the clock to keep water flowing to your taps but we are asking you to help us reduce demand on the network by using all the water that you need but please don’t waste it. There are simple things you can do to help such as don’t leave the tap running when cleaning teeth, take a shorter shower, don’t re-fill paddling pools and avoid using sprinklers for the garden and instead reuse water where you can.

Our teams are also out and about working around the clock fixing leaks on the network. You can also help us with this by reporting any leaks as soon as you notice them either through our website or by calling our leak line on 0800 052 0130.

Thanks for your help!

For more information, visit our Save Water page here.

For you
Not for profit

We serve most of Wales and Herefordshire – providing drinking water and protecting your environment.
Learn more
My account online

Sign Up

Go Paperless

Sign up to My Account to review your letters online and we will let you know when there's a new letter ready for you to view!

Take me to sign up
Water efficiency image

Water is precious,

let’s not waste it

Water. It belongs to all of us. And we can all do our bit to look after it. Because little changes today will make a big difference for tomorrow.

So let's use a bit less. And save a bit more.

Reducing the amount of water you use can help lower your bills, help us look after our environment and ensure there's enough water for everyone.

Help us save water
Helping hand

Sign up for our

Priority Services

At times, some customers need a little extra help. If we can help you, join our priority services register so we can make sure you get the best service possible.

Find out more

Covid19 A message to our customers

We know that this is a difficult time. We also know how important the water and waste water services we provide are to communities and businesses across Wales.

Find out more

Careers

Join our talent community

Whether it’s our water samplers, network engineers, scientists, sewer operatives or customer experience advisors, we are all working together to earn the trust of our customers every day.

Visit our careers

Change of Registered Address

Glas Cymru


Glas Cymru, the not-for-profit company which owns Welsh Water, announces that with immediate effect the registered office of the company and all subsidiaries in the Group has changed 

Find out more