For you
Not for profit
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Universal Credit Changes
During Covid19 the government temporarily increased Universal Credit payments, this scheme was removed at the end of September 2021.
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Check if there is any work or reported incidents near you that could be affecting your water supply, or sign up to receive alerts and updates.
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General content 
Student
Advice
Being in student accommodation can be a new experience and sorting out your water bill isn't always top of your list, but all the information you need, as well as frequently asked questions, are available online.
We know that in shared households, sorting out group bill payments can be a hassle. That’s why we’ve partnered with HyperJar, a new, free digital account that lets you plan and spend your money better. It's also perfect for sharing the cost of your water bill with other people.
Water is precious,
let’s not waste it
Water. It belongs to all of us. And we can all do our bit to look after it. Because little changes today will make a big difference for tomorrow.
So let's use a bit less. And save a bit more.
Reducing the amount of water you use can help lower your bills, help us look after our environment and ensure there's enough water for everyone.
Having problems paying your bill?
Payment and debt advice
If you're having issues paying your bill, you're in debt on your account, or you've simply missed a payment - please don't ignore it. We have lots of help & advice available, and contacts for support organisations if you need them. Our friendly team are always happy to talk through your circumstances and find a solution which is right for you.
Find out how we can help
Sign up for our
Priority Services
At times, some customers need a little extra help. If we can help you, join our priority services register so we can make sure you get the best service possible.
Our HelpU Social Tariffs
The HelpU tariff helps low income households by putting a cap on the amount you have to pay for your water.
If you are on a 12 month HelpU social tariff, it may be approaching its end date. We may have also contacted you recently about your HelpU tariff, either to complete an income assessment or to reapply for the tariff. You can check, apply or reapply for a further 12 months of reduced bills online now.
Take me thereCovid19 A message to our customers
We know that this is a difficult time. We also know how important the water and waste water services we provide are to communities and businesses across Wales.
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Careers
Join our talent community
Whether it’s our water samplers, network engineers, scientists, sewer operatives or customer experience advisors, we are all working together to earn the trust of our customers every day.
Change of Registered Address
Glas Cymru
Glas Cymru, the not-for-profit company which owns Welsh Water, announces that with immediate effect the registered office of the company and all subsidiaries in the Group has changed
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Watersafe - Local Approved Plumbers
Find your nearest, Watersafe-approved plumber, just enter your postcode or use your location.