Our telephone lines

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Updated: 10:00 24 November 2020

We're experiencing problems with our telephone lines and are working hard to resolve the problem. We would like to apologise for any inconvenience caused.

Did you know that you can also do any of the following online without having to speak to us?
Let us know you're moving
Set up a Direct Debit or payment plan
Make a payment
Give a meter reading
Find any operational issues in your area

Thank you for your patience.

For you
Not for profit

We serve most of Wales and Herefordshire – providing drinking water and protecting your environment.
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Covid19 A message to our customers

We know that this is a difficult time. We also know how important the water and waste water services we provide are to communities and businesses across Wales.

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My account online

'My Account'


Sign up for 'My Account' online to take full advantage of our online services. View and manage your account online, see your bills, and get personalised help and advice.
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Get Winter Ready

Preparing your home for colder weather

Winter can be a magical time of year, but freezing temperatures can also be costly.
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Helping hand

We're here for

a helping hand

There are lots of reasons you might want a little extra support from time to time. Whatever your circumstances, joining our Priority Services means we can help make life that little bit easier.

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Join our talent community

Whether it’s our water samplers, network engineers, scientists, sewer operatives or customer experience advisors, we are all working together to earn the trust of our customers every day.

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