Important information for customers struggling to pay

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Updated: 09:00 27 September 2021

During Covid19 the government temporarily increased Universal Credit payments, this scheme will be removed by the end of September. If you are affected by this change and struggling to pay your water bill, more information can be found here.

For you
Not for profit

We serve most of Wales and Herefordshire – providing drinking water and protecting your environment.
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Universal Credit Changes

During Covid19 the government temporarily increased Universal Credit payments, this scheme was removed at the end of September 2021.

If you are affected by this change and struggling to pay your water bill, more information can be found online.
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My account online

My Account

online

Sign up for 'My Account' online to take full advantage of our online services. View and manage your account online, see your bills, and get personalised help and advice.
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Student

Advice

Being in student accommodation can be a new experience and sorting out your water bill isn't always top of your list, but all the information you need, as well as frequently asked questions, are available online.

We know that in shared households, sorting out group bill payments can be a hassle. That’s why we’ve partnered with HyperJar, a new, free digital account that lets you plan and spend your money better. It's also perfect for sharing the cost of your water bill with other people.

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Water is precious,

let’s not waste it

Water. It belongs to all of us. And we can all do our bit to look after it. Because little changes today will make a big difference for tomorrow.

So let's use a bit less. And save a bit more.

Reducing the amount of water you use can help lower your bills, help us look after our environment and ensure there's enough water for everyone.

Help us save water
Helping hand

Sign up for our

Priority Services

At times, some customers need a little extra help. If we can help you, join our priority services register so we can make sure you get the best service possible.

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Covid19 A message to our customers

We know that this is a difficult time. We also know how important the water and waste water services we provide are to communities and businesses across Wales.

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Careers

Join our talent community

Whether it’s our water samplers, network engineers, scientists, sewer operatives or customer experience advisors, we are all working together to earn the trust of our customers every day.

Visit our careers

Change of Registered Address

Glas Cymru


Glas Cymru, the not-for-profit company which owns Welsh Water, announces that with immediate effect the registered office of the company and all subsidiaries in the Group has changed 

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