Cookie for you, not for profit

As a not for profit organisation, we don't use cookies for advertising. Instead, we use cookies to help us understand how we can improve our service to you.

Cookie Policy

Close

Menu

How can we help you?

Our customers usually search for:

Accessibility Cymraeg

COVID-19 (Coronavirus) – A Message to Our Customers

information icon

Updated: 12:00 09 November 2020

With some social and travel restrictions still affecting our customers in Wales while our customers in England are part of a national lockdown until 2 December, we know that this continues to be a difficult and challenging time for customers. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the communities we serve.

As we have done throughout the pandemic, we are doing all we can to protect our colleagues while also maintaining our services to customers. You will continue to see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining our key water and wastewater services to customers. We will not be doing any work which would require us to enter properties unless it is an emergency.

Our Billing Call Centre remains open from 8am - 6pm (Monday to Friday) and is available to support our most vulnerable customers who have been impacted by the coronavirus.

If you’re impacted by the coronavirus and concerned about your water bill, please click here for more information.

Remember, you can update your account, tell us you are moving and set up a direct debit by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We will to do everything we can to continue providing our essential services and we thank you for your support.

For you
Not for profit

We serve most of Wales and Herefordshire – providing drinking water and protecting your environment.
Learn more

Pay your bill

Set up a direct debit

Moving home

Report a problem

Submit a meter reading

My account online

Covid19 A message to our customers

We know that this is a difficult time. We also know how important the water and waste water services we provide are to communities and businesses across Wales.

Find out more

In your area

Check if there is any work or reported incidents near you that could be affecting your water supply, or sign up to receive alerts and updates.

or
My account online

'My Account'

online

Sign up for 'My Account' online to take full advantage of our online services. View and manage your account online, see your bills, and get personalised help and advice.
Find out more

Get Winter Ready

Preparing your home for colder weather

Winter can be a magical time of year, but freezing temperatures can also be costly.
Find out more
Helping hand

We're here for

a helping hand

There are lots of reasons you might want a little extra support from time to time. Whatever your circumstances, joining our Priority Services means we can help make life that little bit easier.

Find out more

Careers

Join our talent community

Whether it’s our water samplers, network engineers, scientists, sewer operatives or customer experience advisors, we are all working together to earn the trust of our customers every day.

Visit our careers

Latest news

26 November 2020

Community Woodlands to be restored thanks to The National Lottery Heritage Fund

Corporate

17 November 2020

Funding for watersports announced for Llanelli beauty spot

Corporate

13 November 2020

More Welsh Water staff join in on the fun for Children in Need

Corporate

Not for Profit

Three little words that make a big difference to a lot of people.

We’re the only water company of its kind in the UK. We don’t have shareholders, which means we put every penny back into looking after your water and our beautiful environment - now and for years to come.
Learn more

Get in touch

We can point you to the right place.

In your area

Incidents or planned works near you.