Cookie for you, not for profit

As a not for profit organisation, we don't use cookies for advertising. Instead, we use cookies to help us understand how we can improve our service to you.

Cookie Policy

Close

Menu

How can we help you?

Our customers usually search for:

Accessibility Cymraeg

Covid 19 – Our customers in local lockdown areas

information icon

Updated: 18:00 28 September 2020

With the Welsh Government introducing lockdown measures in areas across Wales, we are having to take additional precautions to help keep our colleagues and customers safe in these areas. These areas currently are:

  • Rhondda Cynon Taf County Borough
  • Caerphilly County Borough
  • Merthyr Tydfil County Borough
  • Bridgend County Borough
  • Blaenau Gwent County Borough
  • Newport
  • Llanelli (town)
  • Cardiff
  • Swansea
  • Vale of Glamorgan
  • Torfaen County Borough
  • Neath Port Talbot County Borough

We know that our role – providing water and wastewater services - has never been more important. As essential key workers, you will still see Welsh Water employees working across these areas to maintain services but we will continue to carefully implement social distancing and safety procedures. All of our colleagues will also adhere to rules on wearing face coverings in indoor public areas.

We are temporarily limiting visits to households in these areas to doing emergency or essential works. Examples includes if you have issues with your water supply or flooding in the property. Please get in touch with us as usual and we will advise you what will happen next.

Before we visit, our teams will contact you in advance to confirm that no-one has shown (in the last 48 hours) or is currently showing any COVID-19 symptoms.

We appreciate that this may cause some inconvenience, but we hope you understand that we’re doing this to keep you and your families safe.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

For you
Not for profit

We serve most of Wales and Herefordshire – providing drinking water and protecting your environment.
Learn more

Pay your bill

Set up a direct debit

Moving home

Report a problem

Submit a meter reading

My account online

Covid19 A message to our customers

We know that this is a difficult time. We also know how important the water and waste water services we provide are to communities and businesses across Wales.

Find out more

In your area

Check if there is any work or reported incidents near you that could be affecting your water supply.

or
My account online

'Your Account'

online

Sign up for 'Your Account' online to take full advantage of our online services. View and manage your account online, see your bills, and get personalised help and advice.
Find out more
Water’s precious, let’s not waste it

Water’s precious,

let’s not waste it

Click here for water saving tips
Learn more
Helping hand

We're here for

a helping hand

There are lots of reasons you might want a little extra support from time to time. Whatever your circumstances, joining our Priority Services means we can help make life that little bit easier.

Find out more

Careers

Join our talent community

Whether it’s our water samplers, network engineers, scientists, sewer operatives or customer experience advisors, we are all working together to earn the trust of our customers every day.

Visit our careers

Latest news

25 September 2020

Plastic wet wipes ban has majority public support

Corporate

25 August 2020

Statement on Llyn Brenig filming

Corporate

20 July 2020

Plans revealed for iconic Cardiff reservoirs

Corporate

Not for Profit

Three little words that make a big difference to a lot of people.

We’re the only water company of its kind in the UK. We don’t have shareholders, which means we put every penny back into looking after your water and our beautiful environment - now and for years to come.
Learn more

Get in touch

We can point you to the right place.

In your area

Incidents or planned works near you.