Important information for customers struggling to pay

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Updated: 09:00 27 September 2021

During Covid19 the government temporarily increased Universal Credit payments, this scheme will be removed by the end of September. If you are affected by this change and struggling to pay your water bill, more information can be found here.

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We serve most of Wales and Herefordshire – providing drinking water and protecting your environment.
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Universal Credit Changes

During Covid19 the government temporarily increased Universal Credit payments, this scheme was removed at the end of September 2021.

If you are affected by this change and struggling to pay your water bill, more information can be found online.
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At times, some customers need a little extra help. If we can help you, join our priority services register so we can make sure you get the best service possible.

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