Our contact centre services

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Updated: 08:30 16 August 2022

We are currently experiencing higher than normal call volumes and social media queries, and may take longer than usual to get back to you. Please be patient, we’ll get to you as soon as we can.

If your query is about your bill or account don’t forget you can still do all of these online:

  • View bills/make a payment
  • Tell us you're moving
  • Set up a Direct Debit
  • Give a meter reading

If you have a waste or water supply emergency please call us on 0800 052 0130.

Following periods of drier weather, we all need to look after our water

We're introducing a
hosepipe ban

in Pembrokeshire

Following the driest year since 1976, record warm temperatures and an increased demand for water, water resources (or reservoirs) for the Pembrokeshire area have reached drought levels.

Find out more
Help and support with your annual bill

Help and support with your annual bill

If you are having trouble affording to pay your annual bill, please don’t suffer in silence. We know life can be stressful and unpredictable and personal circumstance can change very quickly.

We may be able to help you and offer financial support.

Find out more

Water Meter

How can I reduce my annual bill?

If you live alone, don't use much water, or are looking to reduce your bill, you might save money by having a water meter installed.

You have the option of switching back to a fixed charge within two years of the meter being installed, if you change your mind.

Find out more

Helping hand

Sign up to our

Priority Services

At times, some customers need a little extra help. If we can help you, join our priority services register so we can make sure you get the best service possible.

Find out more
Call centre staff


Join our talent community

Whether it’s our water samplers, network engineers, scientists, sewer operatives or customer experience advisors, we are all working together to earn the trust of our customers every day.

Visit our careers