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Accessibility Cymraeg

COVID-19 (Coronavirus) – A Message to Our Customers

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Updated: 12:00 09 November 2020

With some social and travel restrictions still affecting our customers in Wales while our customers in England are part of a national lockdown until 2 December, we know that this continues to be a difficult and challenging time for customers. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the communities we serve.

As we have done throughout the pandemic, we are doing all we can to protect our colleagues while also maintaining our services to customers. You will continue to see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining our key water and wastewater services to customers. We will not be doing any work which would require us to enter properties unless it is an emergency.

Our Billing Call Centre remains open from 8am - 6pm (Monday to Friday) and is available to support our most vulnerable customers who have been impacted by the coronavirus.

If you’re impacted by the coronavirus and concerned about your water bill, please click here for more information.

Remember, you can update your account, tell us you are moving and set up a direct debit by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We will to do everything we can to continue providing our essential services and we thank you for your support.

For you
Not for profit

We serve most of Wales and Herefordshire – providing drinking water and protecting your environment.
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Covid19 A message to our customers

We know that this is a difficult time. We also know how important the water and waste water services we provide are to communities and businesses across Wales.

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Latest news

17 November 2020

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13 November 2020

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12 November 2020

Welsh Water ramps up customer support in COVID 19 response

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Not for Profit

Three little words that make a big difference to a lot of people.

We’re the only water company of its kind in the UK. We don’t have shareholders, which means we put every penny back into looking after your water and our beautiful environment - now and for years to come.
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