Not for profit
Universal Credit Changes
During Covid19 the government temporarily increased Universal Credit payments, this scheme was removed at the end of September 2021.
Being in student accommodation can be a new experience and sorting out your water bill isn't always top of your list, but all the information you need, as well as frequently asked questions, are available online.
We know that in shared households, sorting out group bill payments can be a hassle. That’s why we’ve partnered with HyperJar, a new, free digital account that lets you plan and spend your money better. It's also perfect for sharing the cost of your water bill with other people.
Water is precious,
let’s not waste it
Water. It belongs to all of us. And we can all do our bit to look after it. Because little changes today will make a big difference for tomorrow.
So let's use a bit less. And save a bit more.
Reducing the amount of water you use can help lower your bills, help us look after our environment and ensure there's enough water for everyone.
Sign up for our
At times, some customers need a little extra help. If we can help you, join our priority services register so we can make sure you get the best service possible.
Covid19 A message to our customers
We know that this is a difficult time. We also know how important the water and waste water services we provide are to communities and businesses across Wales.Find out more
Join our talent community
Whether it’s our water samplers, network engineers, scientists, sewer operatives or customer experience advisors, we are all working together to earn the trust of our customers every day.
Change of Registered Address
Glas Cymru, the not-for-profit company which owns Welsh Water, announces that with immediate effect the registered office of the company and all subsidiaries in the Group has changedFind out more