For you
Not for profit
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In your area
Check if there is any work or reported incidents near you that could be affecting your water supply, or sign up to receive alerts and updates.
Looking after
your water
But a lot of work goes into producing the water that comes from the tap. Reducing the amount of water you use can help lower your bills, help us look after our environment and ensure there's enough water for everyone.
Having problems paying your bill?
Payment and debt advice
If you're having issues paying your bill, you're in debt on your account, or you've simply missed a payment - please don't ignore it.
We have lots of help & advice available, and contacts for support organisations if you need them. Our friendly team are always happy to talk through your circumstances and find a solution which is right for you.
Sign up for our
Priority Services
At times, some customers need a little extra help. If we can help you, join our priority services register so we can make sure you get the best service possible.
Covid19 A message to our customers
We know that this is a difficult time. We also know how important the water and waste water services we provide are to communities and businesses across Wales.
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Careers
Join our talent community
Whether it’s our water samplers, network engineers, scientists, sewer operatives or customer experience advisors, we are all working together to earn the trust of our customers every day.
Change of Registered Address
Glas Cymru
Glas Cymru, the not-for-profit company which owns Welsh Water, announces that with immediate effect the registered office of the company and all subsidiaries in the Group has changed
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Water Plus
Watersafe - Local Approved Plumbers
Find your nearest, Watersafe-approved plumber, just enter your postcode or use your location.