Temporary Use Ban

We have introduced a ‘Temporary Use Ban’, more commonly known as a ‘Hosepipe Ban’ in Pembrokeshire.

Following the driest year since 1976, record warm temperatures and an increased demand for water, water resources (or reservoirs) for the Pembrokeshire area have reached drought levels.

While this does not pose an immediate risk to water supplies for the area, we are having to take steps to ensure enough water remains to continue supplying customers and to protect the local environment.

From 08.00am on 19th August, a Temporary Use Ban (TUB), more commonly known as a ‘hosepipe ban’, is in force for customers in Pembrokeshire and a small adjoining part of Carmarthenshire. This will mean that if you have your water supplied by us in this area then you will not be able to use a hosepipe to carry out activities in and around your property such as watering plants or filling paddling pools or hot tubs.

The Temporary Use Ban will remain in place until we have had enough rain to replenish our water resources.

We have already undertaken a lot of work in the area to help conserve water. This has included tankering water in from surrounding areas and increasing the number of teams we have working in the area finding and fixing leaks. We all now though must play our part to help ensure there is enough water to see us through to the end of the Summer and into the Autumn and we thank our customers in the area for working with us to reduce their use.

You can find out more about what the restrictions mean for you by viewing our handy frequently asked questions page.

Our full Public Notice is available to download here.

A map showing the areas the Temporary Use Ban applies to can be seen below.

Check your area

If you received a letter from us notifying of the Temporary Use Ban then your property is in the area the restrictions apply to.

You can also use our handy postcode checker to see if the ban applies to your property.


{{postcode}} is not affected. is in a Temporary Use Ban affected area.

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You're not in an area affected by a Temporary Use Ban, but please continue to use water wisely

  • What does this mean for me?

    While you may have heard of a hosepipe ban in the past, you may not be fully aware of what is not allowed.

    Under the restrictions, the use of a hosepipe, including using sprinklers, dripper hoses, automatic irrigation systems and similar devices, are not allowed for the following activities:

    Stages of Drought

    What happens during this phase?
    We continue carrying out our usual water-efficiency and leak-reduction activities

    What are you restricted from doing?
    No restrictions on use of water but please continue to use it wisely.

    What happens during this phase?
    This is essentially the period where we are preparing for drought unless there is a significant amount of rain. If water resource levels continue to fall, we will have to introduce water restrictions to reduce the amount we take.

    What we'll do:

    • Boost our work to find and fix leaks
    • Optimise how we supply water to our customers
    • Increase promoting ways to save water and advertise water-efficient products
    • Use media to raise awareness and to promote water efficiency devices
    • Work with partner organisations to plan ahead

    What are you restricted from doing?
    You are not restricted from doing anything yet, but you can help by reducing how much water you use.

    You can get some handy water saving tips from us here.

    What happens during this phase?
    When a drought is declared in an area, we will take further actions to save and supply water, including introducing the first stage of restrictions – Temporary Use Bans.

    What we'll do:

    • Implement a Temporary Ban on certain uses of water
    • Preparation for use of additional schemes to get extra water into supply
    • Increase our communications activity
    • Continue all previous supply activities
    • Apply for drought orders and drought permits to either further restrict customer usage of water or to take more water from the environment
    • Further increase work to find and fix leaks

    What are you restricted from doing?

    What happens during this phase?
    Moving in to Severe Drought means that our water resources are under significant stress and so even greater action is needed to manage our customer’s demand for water and to increase our available supplies.

    What we'll do:

    • Implement additional schemes to get extra water into supply
    • Implement further restrictions upon our customer’s usage of water through a drought order
    • Take additional water from the environment where we have been granted a drought permit/drought order to do so
    • Further increase work to find and fix leaks, where possible
    • Continue to increase our customer messaging, stressing the severity of the situation and the need for your help

    What happens during this phase?
    We’ll lift restrictions on water use and continue our ordinary water-efficiency and leak-reduction activities. We’ll continue with our normal activities to remind customers to always use water efficiently.

    What are you restricted from doing?
    No restrictions on use of water but please continue to use it wisely.

    7 days a week

    Our teams work seven days a week, and often overnight, fixing leaks as soon as we find them.

    Getting water through our pipes fast enough is a real challenge in some areas and this is often worse at peak demand times – usually in the evenings and at weekends.

    By using all the water you need, but being careful not to waste it, you can really help make a big difference.

    If you notice a leak, please contact us on 0800 052 0130 (24 hours a day, 7 days a week) or click here.

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    Public Notice: Temporary Ban on Water Use

    PDF, 63.8kB

    Dŵr Cymru Cyfyngedig gives notice that, pursuant to sections 76 and 76A–C of the Water Industry Act 1991, uses of water supplied by Dŵr Cymru Cyfyngedig are restricted.