Dŵr Cymru Welsh Water Logo

Hi there!

Log in to access your online account, or sign up to access our online services.

Login or Sign Up

Close

Menu

Cymraeg
  • Household
  • Business
  • Corporate
  • Developers
  • Wholesale
  • Contact Us
Dŵr Cymru Welsh Water Logo
  • My account
    • Back
    • My account
    • View your account online
      • Back
      • View your account online
      • Moving home
      • Update your details
      • Ways to pay my bill
    • Water meters
      • Back
      • Water meters
      • Switching to a meter
      • About your water meter
      • Submitting a meter reading
    • Online services
      • Back
      • Online services
      • Report a problem
      • Student advice
      • Landlords/Letting Agents
      • In your area
  • Our services
  • Help & Advice
  • Help with your bills
  • Your bill 2025
Dŵr Cymru Welsh Water Logo

How can we help you?

Our customers usually search for:

  • Sign up to My Account
  • Switching to a water meter
  • About your meter application
  • Moving home
  • Make a payment
  • I want to get in touch

Hi there!

Log in to access your online account, or sign up to access our online services.

Login or Sign Up
  1. Home
  2. Help with your bills
  3. Get independent debt advice

Get independent advice


If you want more information, or to seek independent advice about the best course of action for you, these are some useful contacts.

  • Citizens Advice

    Can help with money and housing problems.

  • Welsh Government

    Get support and advice from the Welsh Government to help you with the increased cost of living.

  • Consumer Council for Water

    An online calculator for customers struggling with their water bills.

  • DirectGov - Responding to Debt

    A government-run website providing advice on the management of debt.

  • Law Centres

    Law Centres are independent, and employ lawyers and specialist advisers to assist and represent clients in court.

  • National Debtline

    A charity offering free, confidential advice. Their website has specific information on water bills.

  • Payplan

    Free debt management plans, IVAs (Individual Voluntary Arrangements) and free debt advice.

  • StepChange Debt Charity

    Offers assistance in resolving multiple debts.

  • Money Helper

    Provides free and impartial money guidance you can trust.

Contact our debt team

Speak to an advisor

If you have any queries or concerns on paying your water bill, please speak to our friendly advisors.

0303 313 0022

8am to 6pm Monday to Friday. This is a toll-free telephone number.

Get in touch

We can point you to the right place.

In your area

Incidents or planned works near you.

Dŵr Cymru Welsh Water Logo

Explore our site

  • About us
  • Annual Report and Accounts
  • Blog
  • Careers at Welsh Water
  • Contact Us
  • Education
  • Environment
  • Library
  • Online services
  • British Sign Language
  • Environmental information regulations

  • facebook Dwr Cymru Welsh Water Facebook
  • X Dwr Cymru Welsh Water Twitter
  • linkedin Dwr Cymru Welsh Water Linked In
  • Legal Notice
  • Data Protection
  • Anti-Slavery Statement
  • Privacy Policy
  • Accessibility

Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St Mellons, Cardiff, CF3 0LT.

© Dŵr Cymru Cyf.
This website is also available in Welsh.