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  1. Home
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  3. Our debt collection process

Our debt collection process


Find more information, and answers to frequently asked questions, about our debt collection and legal processes.

For our policy on unpaid charges and debt collection, please see our Code of Practice below.

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Code of practice for Unpaid Charges from Household Customers 2025-2026

PDF, 2.2MB

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help and adviceHelp & advice

Bankruptcy

It is possible, in certain situations, for us to apply to make someone bankrupt in order to recover a debt.

help and adviceHelp & advice

Charging orders

A Charging Order secures the debt against your home or any other property that you own.

help and adviceHelp & advice

Claim form

A Claim Form is a formal legal document used to make a claim at the County Court.

help and adviceHelp & advice

High court enforcement

High Court enforcement is a method of recovering a judgment debt. We’ll apply to transfer the judgment from the County Court to the High Court.

help and adviceHelp & advice

Letter of claim

We’re required by the Court to send this letter before we’re able to issue a claim against you.

help and adviceHelp & advice

Order for questioning

Once we have obtained judgement we would like to know more about your financial circumstances before deciding what to do next.

Contact our debt team

Speak to an advisor

If you have any queries or concerns on paying your water bill, please speak to our friendly advisors.

0303 313 0022

8am to 6pm Monday to Friday. This is a toll-free telephone number.

Get in touch

We can point you to the right place.

In your area

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Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St Mellons, Cardiff, CF3 0LT.

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