Debt collection and litigation

Our Debt Collection and Legal process

If you’ve come to this page, it’s likely you’ve received a 'Letter of Claim' from us about an outstanding water bill.

We understand that getting this letter may be worrying and that you may have a number of questions so we’ve done our best to try and answer them for you on this page.

Before contacting us, we recommend that you read all of the information in the 'Letter of Claim' and this website, as it may help answer some of your questions.

We only take legal action as a last resort, but you must act quickly now if you want to avoid this happening. You must repay the debt owed, either in one payment or by an instalment plan which is fair and reasonable.

And remember, the best way to avoid the hassle and expense of legal action is to contact us to talk about your repayment – the sooner, the better. It’s never too late to talk to us but if you don’t contact us by the date specified in your 'Letter of Claim' you could receive a Court claim.

Letter of Claim

Claim Form

Order for Questioning

High Court Enforcement

Charging Orders

Attachments of Earnings


Service of the Claim Form