Get help paying your bill


If you're having trouble affording to pay your bill, please don't ignore it, we have a number of ways we may be able to help you and make your bills more affordable.

More ways we can help

  • Water efficiency advice that could help reduce your future bills if you have a water meter (this could also help reduce your energy bill)
  • Accepting lower payments for a short period whilst your income is reduced
  • A short breathing space or payment holiday
  • A range of Affordability Assistance Tariffs designed to keep bills affordable for low income or vulnerable customers.

Spread the cost of your bill with Direct Debit

You can pay by instalments weekly, monthly, or 6 monthly, rather than paying in full when you receive your bill. Most of our customers prefer to pay by Direct Debit as it spreads the cost without charge, the payments are taken automatically, and it's covered by our Direct Debit guarantee.

If you would prefer to pay via a payment card you can set this up using our online payment card form.

For more information about how and why we share data with Credit Reference Agencies, click here.