Get help paying your bill
If you're having trouble affording to pay your bill, please don't ignore it, we have a number of ways we may be able to help you and make your bills more affordable.
Schemes to make your water bill more affordable
If you are already paying by instalments and you're still struggling, please don't ignore any problems. Instead, take a look at our other schemes which aim to help make your water bill more affordable.
If you have a particular problem in getting the money to us because of illness or disability, you can pay us in a different way which may be more convenient.
More ways we can help
- Water efficiency advice that could help reduce your future bills if you have a water meter (this could also help reduce your energy bill)
- Accepting lower payments for a short period whilst your income is reduced
- A short breathing space or payment holiday
- A range of Affordability Assistance Tariffs designed to keep bills affordable for low income or vulnerable customers.
Having problems paying your bill?
Payment and debt advice
If you're having issues paying your bill, you're in debt on your account, or you've simply missed a payment - please don't ignore it. We have lots of help & advice available, and contacts for support organisations if you need them. Our friendly team are always happy to talk through your circumstances and find a solution which is right for you.
Find out how we can helpSpread the cost of your bill with Direct Debit
You can pay by instalments weekly, monthly, or 6 monthly, rather than paying in full when you receive your bill. Most of our customers prefer to pay by Direct Debit as it spreads the cost without charge, the payments are taken automatically, and it's covered by our Direct Debit guarantee.
Form If you would prefer to pay via a payment card you can set this up using our online payment card form.
For more information about how and why we share data with Credit Reference Agencies, click here.