Help with bills
We have a number of ways we may be able to help you and make bills more affordable. You don't need to call us, you can do this online today.
What you will need
- You'll need your Welsh Water Customer Reference Number - this can be found on your bill.
- Details of your income and benefits
- Check if you are eligible? Click here to check the benefits.
How much will it cost?
The annual HelpU charge is £266.47 (£114.98 for water, £151.49 for sewerage).
Free school
meals
Are you a family receiving free school meals?
With the cost of living still increasing, some of our customers may struggle to afford essentials over the summer period. We're here to help with up to £230 off your water bill.
Please check to see if you're eligible and apply online.
Cost
of living
Are you due to receive the cost of living payment?
We're here to help with up to £230 off your water bill.
Please check to see if you're eligible and apply online.
Support with bills
If you're having trouble affording to pay your bill, please don't ignore it. We have a number of ways we may be able to help you and make your bills more affordable.
Find out more