Help with bills


We have a number of ways we may be able to help you and make bills more affordable. You don't need to call us, you can do this online today.

What you will need

  • You'll need your Welsh Water Customer Reference Number - this can be found on your bill.
  • Details of your income and benefits
  • Check if you are eligible? Click here to check the benefits.

How much will it cost?

The annual HelpU charge is £266.47 (£114.98 for water, £151.49 for sewerage).

Free school

meals

Are you a family receiving free school meals?

With the cost of living still increasing, some of our customers may struggle to afford essentials over the summer period. We're here to help with up to £230 off your water bill.

Please check to see if you're eligible and apply online.

Cost

of living

Are you due to receive the cost of living payment?

We're here to help with up to £230 off your water bill.

Please check to see if you're eligible and apply online.

Call centre staff

Apply online

for our HelpU Tariff

If you think you're eligible, please apply here.

Apply online