Help with bills


We have a number of ways we may be able to help you and make bills more affordable. You don't need to call us, you can do this online today.

What you will need

  • You'll need your Welsh Water Customer Reference Number - this can be found on your bill.
  • Details of your income and benefits
  • Check if you are eligible? Click here to check the benefits.

How much will it cost?

The annual HelpU charge is £266.47 (£114.98 for water, £151.49 for sewerage).

Protect your  household and loved  ones this winter

Protect your household and

loved ones this winter

With the colder winter months just around the corner, please check in, to make sure they have signed up to our FREE Priority Services Register.

By signing up we will deliver bottled water if their home has a disruption to its water supply. Its free, quick and easy to join and offers peace of mind.

Find out more
Are you getting tax credits

Are you getting

tax credits?

If you receive Tax Credits, you may also be able to get up to £230 off your annual water bill.

Find out more

Free school

meals

With October Half Term approaching, we know some families will struggle to afford daily essentials.

Families with children who receive free school meals and are in receipt of a means tested benefit, may also be entitled to help towards their water bills.

Please check to see if they're eligible and apply online.

Find out more
Are you eligible  for the cost of  living payment?

Cost

of living

With the cost of living still increasing some of our customers may struggle to afford essentials.

We are here to help with up to £230 off your water bill.

Please check to see if you're eligible and apply online.

Find out more
Back to school

Starting back

to school

With the cost of living still increasing, some customers may struggle to afford the essentials for their children who will soon start the new school term.

We are here to help, with up to £230 off your annual water bill.

Find out more
Careers - call centre staff

Apply online

for our HelpU Tariff

If you think you're eligible, please apply here.

Apply online