Help with bills

We have a number of ways we may be able to help you and make bills more affordable. You don't need to call us, you can do this online today.

What you will need

  • You'll need your Welsh Water Customer Reference Number - this can be found on your bill.
  • Details of your income and benefits
  • Check if you are eligible? Click here to check the benefits.

How much will it cost?

The annual HelpU charge is £266.47 (£114.98 for water, £151.49 for sewerage).

Blue Monday Campaign

Are you worried about

affording the essentials?

If you claim means tested and/or disability benefits, we have lots of financial support options available that could help you save on your water bill.

Find out more
Winter Fuel Payment

Winter Fuel


If you get the Winter Fuel Payment and claim a means tested benefit, you may also be eligible to save up to £230 off your annual water bill.

Find out more
Are you getting tax credits

Are you getting

tax credits?

If you receive Tax Credits, you may also be able to get up to £230 off your annual water bill. We’re here to help.

Find out more

Free school


With October Half Term approaching, we know some families will struggle to afford daily essentials.

Families with children who receive free school meals and are in receipt of a means tested benefit, may also be entitled to help towards their water bills.

Please check to see if they're eligible and apply online.

Find out more
Careers - call centre staff

Apply online

for our HelpU Tariff

If you think you're eligible, please apply here.

Apply online