For you
Not for profit

We serve most of Wales and Herefordshire – providing drinking water and protecting your environment.
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My account online

My Account

online

Sign up for 'My Account' online to take full advantage of our online services. View and manage your account online, see your bills, and get personalised help and advice.
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Elan Valley

Looking after

your water

In Wales we have high rainfall and often we don’t think about how much water we use because there is such a plentiful supply of rainwater.

But a lot of work goes into producing the water that comes from the tap. Reducing the amount of water you use can help lower your bills, help us look after our environment and ensure there's enough water for everyone.
Help us save water
Helping hand

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Priority Services

At times, some customers need a little extra help. If we can help you, join our priority services register so we can make sure you get the best service possible.

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Covid19 A message to our customers

We know that this is a difficult time. We also know how important the water and waste water services we provide are to communities and businesses across Wales.

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Careers

Join our talent community

Whether it’s our water samplers, network engineers, scientists, sewer operatives or customer experience advisors, we are all working together to earn the trust of our customers every day.

Visit our careers

Change of Registered Address

Glas Cymru


Glas Cymru, the not-for-profit company which owns Welsh Water, announces that with immediate effect the registered office of the company and all subsidiaries in the Group has changed 

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Water Plus

If Welsh Water are starting to bill you, instead of Water Plus, you can find out more information here.