For you
Not for profit

We serve most of Wales and Herefordshire – providing drinking water and protecting your environment.
Learn more
My account online

Sign Up

Go Paperless

Sign up to My Account to review your letters online and we will let you know when there's a new letter ready for you to view!

Take me to sign up
Water efficiency image

Water is precious,

let’s not waste it

Water. It belongs to all of us. And we can all do our bit to look after it. Because little changes today will make a big difference for tomorrow.

So let's use a bit less. And save a bit more.

Reducing the amount of water you use can help lower your bills, help us look after our environment and ensure there's enough water for everyone.

Help us save water
Helping hand

Sign up for our

Priority Services

At times, some customers need a little extra help. If we can help you, join our priority services register so we can make sure you get the best service possible.

Find out more

Covid19 A message to our customers

We know that this is a difficult time. We also know how important the water and waste water services we provide are to communities and businesses across Wales.

Find out more

Careers

Join our talent community

Whether it’s our water samplers, network engineers, scientists, sewer operatives or customer experience advisors, we are all working together to earn the trust of our customers every day.

Visit our careers

Change of Registered Address

Glas Cymru


Glas Cymru, the not-for-profit company which owns Welsh Water, announces that with immediate effect the registered office of the company and all subsidiaries in the Group has changed 

Find out more