COVID-19 (Coronavirus) – A Message to Our Customers

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Updated: 09:00 04 January 2021

We know that this continues to be a difficult and challenging time for customers. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the communities we serve.

As we have done throughout the pandemic, we are doing all we can to protect our colleagues while also maintaining our services to customers. You will continue to see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining our key water and wastewater services to customers. We will not be doing any work which would require us to enter properties unless it is an emergency.

Our Billing Call Centre remains open from 8am - 6pm (Monday to Friday) and is available to support our most vulnerable customers who have been impacted by the coronavirus.

If you’re impacted by the coronavirus and concerned about your water bill, please click here for more information.

Remember, you can update your account, tell us you are moving and set up a direct debit by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We will to do everything we can to continue providing our essential services and we thank you for your support.

Water


It's our job to look after your water, and although rain falls freely from the sky, we put a lot of work, energy and love into getting every single drop of water to you.

We supply high quality drinking water to over 3 million customers in over 1.4 million homes and business across Wales. That means cleaning and delivering more than 800 million litres of water every day.

Supplying safe drinking water at all times is our most important responsibility and this means that our tap water must be free from harmful chemicals and bacteria and have a good taste.

Elan Valley Reservoir

Looking after your water

In Wales we have high rainfall and often we don’t think about how much water we use because there is such a plentiful supply of rainwater.

But a lot of work goes into producing the water that comes from the tap. Reducing the amount of water you use can help lower your bills, help us look after our environment and ensure there's enough water for everyone.
Help us save water
Brushing teeth

Welsh Water is different from other water companies.

We don’t have shareholders, which means that we put every single penny we make straight back into keeping bills down and looking after your water and beautiful environment – now, and for years to come.

We think it’s a much better way of doing things.

Welsh Water. Your not-for-profit water company.

Our Story