Covid 19 – Our customers in local lockdown areas

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Updated: 18:00 28 September 2020

With the Welsh Government introducing lockdown measures in areas across Wales, we are having to take additional precautions to help keep our colleagues and customers safe in these areas. These areas currently are:

  • Rhondda Cynon Taf County Borough
  • Caerphilly County Borough
  • Merthyr Tydfil County Borough
  • Bridgend County Borough
  • Blaenau Gwent County Borough
  • Newport
  • Llanelli (town)
  • Cardiff
  • Swansea
  • Vale of Glamorgan
  • Torfaen County Borough
  • Neath Port Talbot County Borough

We know that our role – providing water and wastewater services - has never been more important. As essential key workers, you will still see Welsh Water employees working across these areas to maintain services but we will continue to carefully implement social distancing and safety procedures. All of our colleagues will also adhere to rules on wearing face coverings in indoor public areas.

We are temporarily limiting visits to households in these areas to doing emergency or essential works. Examples includes if you have issues with your water supply or flooding in the property. Please get in touch with us as usual and we will advise you what will happen next.

Before we visit, our teams will contact you in advance to confirm that no-one has shown (in the last 48 hours) or is currently showing any COVID-19 symptoms.

We appreciate that this may cause some inconvenience, but we hope you understand that we’re doing this to keep you and your families safe.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

Water


It's our job to look after your water, and although rain falls freely from the sky, we put a lot of work, energy and love into getting every single drop of water to you.

We supply high quality drinking water to over 3 million customers in over 1.4 million homes and business across Wales. That means cleaning and delivering more than 800 million litres of water every day.

Supplying safe drinking water at all times is our most important responsibility and this means that our tap water must be free from harmful chemicals and bacteria and have a good taste.

Elan Valley Reservoir

Looking after your water

In Wales we have high rainfall and often we don’t think about how much water we use because there is such a plentiful supply of rainwater.

But a lot of work goes into producing the water that comes from the tap. Reducing the amount of water you use can help lower your bills, help us look after our environment and ensure there's enough water for everyone.
Help us save water
Brushing teeth

Welsh Water is different from other water companies.

We don’t have shareholders, which means that we put every single penny we make straight back into keeping bills down and looking after your water and beautiful environment – now, and for years to come.

We think it’s a much better way of doing things.

Welsh Water. Your not-for-profit water company.

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