Covid 19 – Our customers in local lockdown areas

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Updated: 18:00 28 September 2020

With the Welsh Government introducing lockdown measures in areas across Wales, we are having to take additional precautions to help keep our colleagues and customers safe in these areas. These areas currently are:

  • Rhondda Cynon Taf County Borough
  • Caerphilly County Borough
  • Merthyr Tydfil County Borough
  • Bridgend County Borough
  • Blaenau Gwent County Borough
  • Newport
  • Llanelli (town)
  • Cardiff
  • Swansea
  • Vale of Glamorgan
  • Torfaen County Borough
  • Neath Port Talbot County Borough

We know that our role – providing water and wastewater services - has never been more important. As essential key workers, you will still see Welsh Water employees working across these areas to maintain services but we will continue to carefully implement social distancing and safety procedures. All of our colleagues will also adhere to rules on wearing face coverings in indoor public areas.

We are temporarily limiting visits to households in these areas to doing emergency or essential works. Examples includes if you have issues with your water supply or flooding in the property. Please get in touch with us as usual and we will advise you what will happen next.

Before we visit, our teams will contact you in advance to confirm that no-one has shown (in the last 48 hours) or is currently showing any COVID-19 symptoms.

We appreciate that this may cause some inconvenience, but we hope you understand that we’re doing this to keep you and your families safe.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

Could you save money by being on a water meter?


Do you live alone, not use much water, or are you looking to reduce your bill? You might save money by having a water meter installed.

Why switch to a water meter?

  • You could save money (the less water you use, the lower your bill will be!)
  • We’ll install it free of charge (for households only)
  • It helps reduce your carbon footprint (households with meters tend to use less water)
  • You can switch back to your unmeasured charge at any time up to 2 years from the date the meter was installed*.

*This option is only available to customers who have switched from unmeasured to a metered supply. If you move into a property which already has a meter, this option is not available.

Use our meter estimation calculator below to see if you could switch and save.

Unsure if a meter is for you?

Before you decide, you can use our meter estimation calculator below to see roughly what we'd expect your bill to be if you were on a meter. We'll ask you some questions and then estimate your charges. This may help you decide if a meter is right for you.

Our measured charges

Measured charges are based on a fixed service charge plus how much water you use.

If you decide to switch to a water meter, we'll send you a bill every six months..

Find out more about measured charges here.

Could you save money with a Water Meter?

Do you live alone, not use much water, or are you looking to reduce your bill? You might save money by having a water meter installed.

Just answer a few questions and see what your bill could be if you were on a meter!

How many people live at your property?

This includes both adults and children.

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How do you use your water?

Do you use a power shower, washing machine or dish washer, garden sprinkler, or hosepipe?

Please select Yes or No

Your monthly estimate

Based on the information you’ve provided, we would expect your bill to be around £{MonthlyCharge} per month if you switched to a meter.

This is just an estimate, your bill may be higher or lower than this depending on how much water you use. You would be billed based on the amount of water you use every 6 months.

If you’re interested, read on below for more information.

Your bill could be around:

£{{monthlyCharge}}

per month

or £{AnnualCharge} per year.

Next Steps

Step 1
Complete our online application form by clicking the button below. We’ll install a meter within 3 months of receiving your application (where practical to do so).

Step 2
We will contact you to arrange an appointment to visit your property.

Step 3
We will visit to check if a meter can be fitted.

  • If we can fit the meter the first day we visit, we’ll do so
  • If we can’t fit a meter the first day we visit we’ll let you know why we need to call again
  • If we can’t fit a meter but you may be able to do some work to allow us to fit a meter (e.g. install an internal stop tap, expose some pipe work) , we’ll ask you to do the work and call again to fit the meter once done
  • If we can’t fit a meter at all, no work will make it possible to do so, we’ll tell you why and we may place you on our Assessed Measured Charge

You will need to continue to pay your charges until the bill is installed.

Within a month of the meter being installed, we’ll update your water account and we’ll send you details all about it and if we’ve revised any payment plan or if there’s a refund coming to you.