Payment and debt advice


If you are struggling to maintain paying your bill, have missed a payment, or are in debt on your account, then we are here to help.

We know life can be stressful and unpredictable, and personal circumstances can change very quickly. If you are in debt, struggling to pay your bill - or think you might struggle in future - please don't worry, there are plenty of ways we can help.

Contact our help team

Speak to an advisor

If you have any queries or concerns on paying your water bill, please speak to our friendly advisors.

0303 313 0022

8am to 6pm Monday to Friday and 8:30am to 1:30pm on Saturday

Are you receiving all the benefits you're entitled to?

Turn2us Benefit Calculator


Turn2us are a National charity who help people when times are tough. Use their Benefits Calculator to find out which welfare benefits you may be entitled to to maximise your income.

Use the Benefit Calculator

Covid-19 Support

Helping our customers throughout the pandemic.

We know this can be a worrying time for everyone in quite unprecedented circumstances.

If you’re impacted by Covid 19 (Coronavirus) and in financial difficulty, and have concerns about paying your water bill, more information is available online here.