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Burst Water Main – Broughton

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Updated: 06:00 14 August 2025

We’re sorry to let customers know that we have had further problems with the temporary repair we put in place at the burst water main in Broughton. This means that we must now carry out a full emergency repair and this is again impacting on water supplies to customers in the following communities: Flint, Holywell, Ffynnongroyw, Greenfield, Llanerch y Mor, Mostyn, Oakenholt, Talacre, Whitford, Queensferry, Shotton, Connah's Quay.

To support affected customers:

  • A bottled water station has been set up at Jade Jones Pavilion 60 Earl St, Flint CH6 5ER.
  • We are delivering bottled water to our most vulnerable customers this evening and tomorrow.
  • We have contacted customers in the affected area by text message.

Please be assured our teams are working hard to resolve this significant incident as quickly and safely as possible.

More information is available here. For the latest updates, visit In Your Area or follow our social media channels

April 2022

Our Here For You campaign launched in January this year. In April our Community Team took to the road to promote our financial support and safeguarding services to the communities across Anglesey and Gwynedd.

We were joined by Citizen Advice, Warm Wales and Nest in numerous venues and locations including Caernarfon, Bangor, Pwllheli, Pen-y-Groes, Porthmadog, Bala and Blaenau Ffestiniog libraries – A big thank you to Nia and the team for hosting us.

We also attended the Rural Roadshows in Llannerchymedd, Morawelon, Llanfechell and Moelfre. A great opportunity to support customers who may otherwise by isolated and not able to engage with our support services.

Tracey Jones at a Reach event in Bangor
A Reach event in Bangor
Tracey Jones at a Reach event in Caernarfon
A Reach event in Penygroes
Tracey Jones at a Reach event in Pwllheli
Tracey Jones at a Reach event in Pwllheli
Jody Perkins at a Power Up Reach event
Tracey Jones at a Reach event in Porthmadog
Tracey Jones at a Reach event in Porthmadog
Tracey Jones at a Reach event in Porthmadog
Tracey Jones of Welsh Water at a Reach event in Porthmadog
Jody Perkins at a REACH event in Merthyr
Jody Perkins and Tracey Price at a REACH event in Newport
Jody Perkins at a REACH event in St Mellons
Tracey Price at a REACH event in Newport

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