COVID-19 (Coronavirus) – A Message to Our Customers

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Updated: 09:00 04 January 2021

We know that this continues to be a difficult and challenging time for customers. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the communities we serve.

As we have done throughout the pandemic, we are doing all we can to protect our colleagues while also maintaining our services to customers. You will continue to see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining our key water and wastewater services to customers. We will not be doing any work which would require us to enter properties unless it is an emergency.

Our Billing Call Centre remains open from 8am - 6pm (Monday to Friday) and is available to support our most vulnerable customers who have been impacted by the coronavirus.

If you’re impacted by the coronavirus and concerned about your water bill, please click here for more information.

Remember, you can update your account, tell us you are moving and set up a direct debit by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We will to do everything we can to continue providing our essential services and we thank you for your support.

Add or remove a name from account


We know there are many different circumstances when it comes to add a name to an account or removing a name.

Please select the option which is appropriate for you from our selection tool below, which will point you in the right direction.

2. Please tell us more...

    or, if you are moving in with someone who is not already a Welsh Water customer then...

3. For your information

In order for us to complete your request the existing account will first need to be closed and then a new account opened in joint names.

3. For your information

3. For your information

3. Your next steps

Are you moving to a property which is served by Welsh Water and will you be responsible for the bill at that property?

2. Your next steps

In order for us to complete your request the existing account will first need to be closed and then a new account opened in joint names.

2. Your next steps