Covid 19 – Our customers in local lockdown areas

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Updated: 18:00 28 September 2020

With the Welsh Government introducing lockdown measures in areas across Wales, we are having to take additional precautions to help keep our colleagues and customers safe in these areas. These areas currently are:

  • Rhondda Cynon Taf County Borough
  • Caerphilly County Borough
  • Merthyr Tydfil County Borough
  • Bridgend County Borough
  • Blaenau Gwent County Borough
  • Newport
  • Llanelli (town)
  • Cardiff
  • Swansea
  • Vale of Glamorgan
  • Torfaen County Borough
  • Neath Port Talbot County Borough

We know that our role – providing water and wastewater services - has never been more important. As essential key workers, you will still see Welsh Water employees working across these areas to maintain services but we will continue to carefully implement social distancing and safety procedures. All of our colleagues will also adhere to rules on wearing face coverings in indoor public areas.

We are temporarily limiting visits to households in these areas to doing emergency or essential works. Examples includes if you have issues with your water supply or flooding in the property. Please get in touch with us as usual and we will advise you what will happen next.

Before we visit, our teams will contact you in advance to confirm that no-one has shown (in the last 48 hours) or is currently showing any COVID-19 symptoms.

We appreciate that this may cause some inconvenience, but we hope you understand that we’re doing this to keep you and your families safe.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

Moving home


Moving home can be stressful but letting us know is easy. Whether you're moving in to our region for the first time, moving to another property within our region or moving out of our region completely there are a number of ways you can tell us.

When to let us know you've moved

If you have a water meter:

  • Let us know on or after the day you move.
  • Remember to take a final or opening reading on the day you move. We can then bill you for what you have used whilst you were responsible.
  • If you are unable to take a reading yourself, please let us know 10 working days before you move. We can then arrange for a meter reader to visit on the day you move, to take a reading on your behalf.

If you do not have a water meter:

  • You can let us know up to 14 days before you move home.
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Student advice

moving home

If you're moving into your new accommodation the above guidelines and form are also applicable to you. If you would like to find out more then we have put together some helpful FAQs.
Student advice