Cookie for you, not for profit

As a not for profit organisation, we don't use cookies for advertising. Instead, we use cookies to help us understand how we can improve our service to you.

Cookie Policy

Close

Menu

How can we help you?

Our customers usually search for:

Accessibility Cymraeg

COVID-19 (Coronavirus) – A Message to Our Customers

information icon

Updated: 09:00 04 January 2021

We know that this continues to be a difficult and challenging time for customers. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the communities we serve.

As we have done throughout the pandemic, we are doing all we can to protect our colleagues while also maintaining our services to customers. You will continue to see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining our key water and wastewater services to customers. We will not be doing any work which would require us to enter properties unless it is an emergency.

Our Billing Call Centre remains open from 8am - 6pm (Monday to Friday) and is available to support our most vulnerable customers who have been impacted by the coronavirus.

If you’re impacted by the coronavirus and concerned about your water bill, please click here for more information.

Remember, you can update your account, tell us you are moving and set up a direct debit by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We will to do everything we can to continue providing our essential services and we thank you for your support.

Moving home

Moving home can be stressful but letting us know is easy. Whether you're moving in to our region for the first time, moving to another property within our region or moving out of our region completely there are a number of ways you can tell us.

Tell Welsh Water I’m moving house

If you are moving to a new property and will still be responsible for paying a Welsh Water bill.

Create a new Welsh Water billing account

If you are moving into a new property and don't need to close a previous Welsh Water account.

Move out and close my account

If you are no longer responsible for paying a Welsh Water bill, or are moving out of our supply area.

When to let us know you've moved

If you have a water meter:

  • Let us know on or after the day you move.
  • Remember to take a final or opening reading on the day you move. We can then bill you for what you have used whilst you were responsible.
  • If you are unable to take a reading yourself, please let us know 10 working days before you move. We can then arrange for a meter reader to visit on the day you move, to take a reading on your behalf.

If you do not have a water meter:

  • You can let us know up to 14 days before you move home.
Dam in spill

Student advice

moving home

If you're moving into your new accommodation the above guidelines and form are also applicable to you. If you would like to find out more then we have put together some helpful FAQs.
Student advice

Get in touch

We can point you to the right place.

In your area

Incidents or planned works near you.