Burst Main in Flintshire
We have refilled the network and restored supplies to those areas affected by the burst water main (Flint, Holywell, Ffynnongroyw, Greenfield, Llanerch y Mor, Mostyn, Oakenholt, Talacre, Whitford and Mancot).
However we are aware of temporary discolouration issues affecting water supplies to households in Connah’s Quay. This has been caused as we have needed to move the water around the network to maintain supplies and will be temporary.
We are contacting those customers on our Priority Services Register and those households (text to mobile / landlines) which may be affected.
Some households may still be experiencing discoloured water, but this is temporary. We are flushing the system and customers can also run their taps for a short period to help it clear.
Customers can collect water supplies from our bottled water station at the Jade Jones Pavilion in Flint (CH6 5ER) which remains open as a precaution.
We will also continue to provide updates on In Your Area and on our social media channels.
Frequently asked questions
We have refilled the network and restored supplies to those areas affected by the burst water main (Flint, Holywell, Ffynnongroyw, Greenfield, Llanerch y Mor, Mostyn, Oakenholt, Talacre, Whitford and Mancot).
We are aware of temporary discolouration issues affecting water supplies to households in Connah’s Quay.
This was caused by the need to move the water around the network to maintain supplies and will be temporary.
We are flushing the system and customers can also run their taps for a short period to help it clear.
These areas get their water from a large tank or service reservoir. While the repair was being done, this reservoir drained down, and the supply will take time to be restored.
We are now carefully refilling the water main to avoid any further bursts elsewhere on the network. The network and the affected tank(s) will be refilled. We will also need to remove air pockets from the network as it is being refilled.
As a result, customers in the affected areas may experience intermittent water supplies or no water.
If you need water, we have set up a bottled water station at the Jade Jones Pavilion in Flint (CH6 5ER).
We are also prioritising customers who are on our Priority Services Register and are making special arrangements for customers who are medically water dependant and unable to reach an alternative water supply.
Yes. We are prioritising customers who are on our Priority Services Register and are making special arrangements for customers who are medically water dependant and unable to reach an alternative water supply. We have a significant number on our register and distributing water to them a big undertaking, but it is our priority.
If you have a supply, then there should be no issues with your water, and it will be safe to use as normal.
As water starts to return to normal you can expect to experience low water pressure or discoloured water.
Following a burst water main, sediment can stir up in the pipe, causing the water to become discoloured.
Discoloured water could be yellow, orange, brown or black, it’s caused by particles of iron or manganese which have usually come from the cast iron water mains and have settled over time.
If this happens you should run your tap for a few minutes, if this doesn’t work, turn off your tap for 20 minutes and try again.
You may also experience cloudy water, if this happens, try leaving it in a glass of water for a few minutes to see if it clears.
If the issue persists, please contact our customer service agents on 0800 052 0130 and we’ll do all we can to help you – lines are open 24 hours a day 7 days a week.
Our focus on the moment is on restoring supplies.
You can use this bottled water to make baby formula feed. You must boil it first and then use as normal.