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Burst Water Main – Broughton

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Updated: 06:00 16 August 2025

We can confirm that the repair of the burst water main in Broughton has been completed this afternoon.

The work of re-filling the water network has also started. This will take time as we need to avoid causing any secondary bursts on this extensive network which is over 500km.

The disruption will continue over the next 48 hours as the network gradually refills. While we aim to restore the majority of supplies to customers tomorrow, supplies will not be fully restored to everybody until Sunday.

We are extremely sorry about this disruption as it is longer than we had hoped but the repair has proved challenging given that the water main is 5m deep and surrounded by underground utility cables.

We are continuing to support our most vulnerable customers while also supporting 2 hospitals and 20 care homes.

Customers whose water supplies are affected can collect an alternative water supply at:

  • Jade Jones Pavilion, Flint CH6 5ER
  • Park & Ride Car Park, Deeside Industrial Park, CH5 2NY
  • Car Park at County Hall Car Park, Mold CH7 6NF

We ask that customers only take the bottled water that is needed. If customers have any elderly or vulnerable family members, friends or neighbours we urge you to check in with them to ensure they have bottled water.

We have confirmed compensation arrangements and also issued an open letter to our customers here.

For the latest updates, visit In Your Area or follow our social media channels

Frozen pipes at home

If you have no water during the cold weather or your water pressure has dropped so there's only a trickle coming out of the tap, don’t panic.

What do you do if you have frozen pipes?

  • Find your internal stop tap and turn it off.
  • Drain the cold water system only by flushing the toilet and opening cold taps over sinks and baths
  • Check pipes for signs of damage and if it’s safe to do so, slowly thaw the frozen pipe with hot water bottles or a towel soaked in hot water, starting at the end of the pipe.
  • Never use a naked flame or blowtorch to thaw a pipe.
  • Switch your stop tap back on and check your water is running properly again.
  • If you are unsure of anything at any time, call a registered plumber.
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What do you do if you have a burst pipe?

If your pipe has burst, don’t panic.

  • Try to find where the burst is - and turn off the supply by turning the stop tap clockwise.
  • Open all taps to reduce flooding.
  • Soak up or block off escaping water with thick towels
  • Turn off your electrics: if the water is near anything electrical - including lights, sockets or appliances - don’t touch them. Electrical wiring damaged by water can be very dangerous and you’ll probably need to call a professional to repair damage.
  • Call a registered plumber - if you need help to repair a burst pipe, contact a Watersafe-assured plumber.

Who’s responsible for fixing the problem?

If pipes in your home or garden are frozen, it’s your responsibility. You’ll need to call a registered plumber.

Burst or leaking water pipe

What do you do if you have no water?

If you have checked the pipes on your property and they are not burst or frozen, and you still have no water supply, let us know so we can fix it.

  • Are we doing some work in your area – check your post in case we’ve sent you a letter?
  • Check our In your Area page to see if there is a problem in your area?
  • Check to see if your neighbours are also affected. If they are, please call us on 0800 052 0130.
  • If you're the only one without water, you could have frozen pipes on your property.

In your area

Check if there is any work or reported incidents near you that could be affecting your water supply, or sign up to receive alerts and updates.

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Get in touch

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In your area

Incidents or planned works near you.