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Burst Water Main – Broughton

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Updated: 12:10 15 August 2025

Welsh Water would like to apologise again to our customers in Flintshire for the disruption caused by the burst water main in Broughton.

The fault is impacting on water supplies to customers in the following communities: Flint, Holywell, Ffynnongroyw, Greenfield, Llanerch y Mor, Mostyn, Oakenholt, Talacre, Whitford, Queensferry, Shotton, Connah's Quay, Garden City, Hawarden, Mancot and Sandycroft.

Customers whose water supplies are affected can collect an alternative water supply at:

  • Jade Jones Pavilion, Flint CH6 5ER
  • Park & Ride Car Park, Deeside Industrial Park, CH5 2NY

This bottled water station is currently closed whilst we replenish the stock of water.

  • County Hall Car Park, Mold CH7 6NF

It will reopen at 2pm today. Please give our Welsh Water staff time to ensure we have adequate supplies available.

The compensation arrangements have been confirmed with affected household customers set to receive £30 for each 12 hours they have been without water supply.

Business customers will receive £75 for each 12 hours they have been without a supply. They will also be able to claim for any loss of income. This application process will be open from 12pm on Tuesday, 19th August.

Please be assured our teams are working hard to resolve this significant incident as quickly and safely as possible.

We have issued an open letter to our customers here.

More information is available here.

For the latest updates, visit In Your Area or follow our social media channels

Compliance with the Welsh language standards

Dŵr Cymru Welsh Water have committed to comply with the Welsh language standards, as set out by the Welsh Government under Section 44 of the Welsh Language (Wales) Measure 2011.

You can view the Welsh language standards here:

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Welsh Language Standards

PDF, 291.8kB

You can read more about the Standards in the Commissioner’s Final Compliance Notice.

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Dŵr Cymru Welsh Water came under the standards in August 2025. We will produce and publish annual reports on our compliance with the Welsh language standards following the established timetable set by the Welsh Language Commissioner.

Complaints

We will deal with any complaints about our Welsh language provision following the same requirements as the corporate complaint procedure. Information on the complaints procedure can be found here:

Welsh Language Provision Complaint

For any complaints on our Welsh Language provision.

Welsh Language Commissioner Complaint

You can direct a complaint that relates to the Welsh language standards directly to the Welsh Language Commissioner.

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Welsh Language policy

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The policy affirms the commitment of the company to operate according to the principles of the Welsh language standards.

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