Please note our billing contact centre and webchat festive opening hours are:
Monday 29th December: 08:00 - 18:00
Tuesday 30th December: 08:00 - 18:00
Wednesday 31st December: 08:00 - 14:00
Thursday 1st January: Closed
Friday 2nd January: 08:00 - 18:00
Saturday 3rd January: 09:00 - 13:00
Our Operational contact centre is open 24/7 throughout the festive period for any water or wastewater emergencies.
Hafren Dyfrdwy, which means Severn Dee (the two major rivers in the area), brings together all the customers in Wales previously served by Severn Trent and by Dee Valley Water.
Hafren Dyfrdwy is headquartered in Wrexham and is dedicated solely to customers in Wales.
To find out more about the Hafren Dyfrdwy, click here.
