Our festive opening hours

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Please note our billing contact centre and webchat festive opening hours are:

Monday 29th December: 08:00 - 18:00
Tuesday 30th December: 08:00 - 18:00
Wednesday 31st December: 08:00 - 14:00
Thursday 1st January: Closed
Friday 2nd January: 08:00 - 18:00
Saturday 3rd January: 09:00 - 13:00

Our Operational contact centre is open 24/7 throughout the festive period for any water or wastewater emergencies.

Food Standards Agency


The Food Standards Agency (FSA) is an independent Government department set up in 2000 to protect the public's health and consumer interests in relation to food.

The FSA in Wales is accountable to both the National Assembly and, via Health Ministers, to Parliament. Working in the context of devolution means it can take into account specific Welsh needs and issues, whilst still ensuring a consistent, UK-wide approach to food safety.

The Agency protects the interests of Welsh consumers by following three core values: it puts the consumer first, is open and accessible, and is an independent voice.

To find out more about the Food Standards Agency, click here.