Get independent advice
If you want more information, or to seek independent advice about the best course of action for you, these are some useful contacts.
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Citizens Advice
Can help with money and housing problems.
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Welsh Government
Get support and advice from the Welsh Government to help you with the increased cost of living.
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Consumer Council for Water
An online calculator for customers struggling with their water bills.
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DirectGov - Responding to Debt
A government-run website providing advice on the management of debt.
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Law Centres
Law Centres are independent, and employ lawyers and specialist advisers to assist and represent clients in court.
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National Debtline
A charity offering free, confidential advice. Their website has specific information on water bills.
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Payplan
Free debt management plans, IVAs (Individual Voluntary Arrangements) and free debt advice.
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StepChange Debt Charity
Offers assistance in resolving multiple debts.
Contact our debt team
Speak to an advisor
If you have any queries or concerns on paying your water bill, please speak to our friendly advisors.
8am to 6pm Monday to Friday. This is a toll-free telephone number.