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Accessibility Cymraeg
  1. Home
  2. Support with bills
  3. Get independent debt advice

Are you on a water meter? Don’t worry, you don’t need to submit a meter reading unless we’ve asked you to.

Get independent advice


If you want more information, or to seek independent advice about the best course of action for you, these are some useful contacts.

Citizens Advice

Can help with money and housing problems.

Consumer Council for Water

An online calculator for customers struggling with their water bills.

DirectGov - Responding to Debt

A government-run website providing advice on the management of debt.

Law Centres

Law Centres are independent, and employ lawyers and specialist advisers to assist and represent clients in court.

National Debtline

A charity offering free, confidential advice. Their website has specific information on water bills.

Payplan

Free debt management plans, IVAs (Individual Voluntary Arrangements) and free debt advice.

StepChange Debt Charity

Offers assistance in resolving multiple debts.

Contact our debt team

Speak to an advisor

If you have any queries or concerns on paying your water bill, please speak to our friendly advisors.

0303 313 0022

8am to 6pm Monday to Friday. This is a toll-free telephone number.

Get in touch

We can point you to the right place.

In your area

Incidents or planned works near you.

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Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St Mellons, Cardiff, CF3 0LT.

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