Our festive opening hours

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Please note our billing contact centre and webchat festive opening hours are:

Monday 29th December: 08:00 - 18:00
Tuesday 30th December: 08:00 - 18:00
Wednesday 31st December: 08:00 - 14:00
Thursday 1st January: Closed
Friday 2nd January: 08:00 - 18:00
Saturday 3rd January: 09:00 - 13:00

Our Operational contact centre is open 24/7 throughout the festive period for any water or wastewater emergencies.

September 2022


During September we were busy training lots of new organisations on our Vulnerable Customer Support Services, however we still managed to get out in to the community at some Cost Of Living Events which enable us to support customers in a face to face environment

We’d love to hear from you if you would like us attend any events, support groups, warm spaces etc. You can contact us here