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Burst Water Main – Broughton

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Updated: 06:00 14 August 2025

We’re sorry to let customers know that we have had further problems with the temporary repair we put in place at the burst water main in Broughton. This means that we must now carry out a full emergency repair and this is again impacting on water supplies to customers in the following communities: Flint, Holywell, Ffynnongroyw, Greenfield, Llanerch y Mor, Mostyn, Oakenholt, Talacre, Whitford, Queensferry, Shotton, Connah's Quay.

To support affected customers:

  • A bottled water station has been set up at Jade Jones Pavilion 60 Earl St, Flint CH6 5ER.
  • We are delivering bottled water to our most vulnerable customers this evening and tomorrow.
  • We have contacted customers in the affected area by text message.

Please be assured our teams are working hard to resolve this significant incident as quickly and safely as possible.

More information is available here. For the latest updates, visit In Your Area or follow our social media channels

May 2022

In South Wales our main focus during May was in Newport West and lasting presence across Rhondda Cynon Taf.

We have been traveling in our 'Big Blue Bus' to communities to support as many families as we possibly can.

We have also been visiting more intimate settings such as ‘pantries’ and ‘Hubs’ to reach those who cannot reach us. We teamed up with local and various organisations such as MIND, NHS, PowerUp, Melin Homes, Salvation Army Community Connectors, Warm Wales, Newport Council and most recently RE: Make to name a few.

We also took part in a MIND ‘take over day’ in Newport City Centre and hosted a bill surgery to its users and also a ‘Fuel Poverty’ Event in West HUB.

In North Wales, we held an event at DVSC in Ruthin supporting “Water Saving Week”, where we were joined by various colleagues from around the business. We also attended a Mothers Union Group in Rhos on sea, libraries at Barmouth and Dolgellau in our community van, where we were joined by Warm Wales, Nest and CAB. Throughout the month we also held various training and awareness sessions to numerous organisations.

Jody Perkins and Tracey Price at a REACH event in South Wales
Helping those who need it most
Jody Perkins and Tracey Price at a REACH event in South Wales
Tracey Price at a REACH event in South Wales
Jody Perkins at a REACH event in South Wales
Helping those who need it most
Helping those who need it most
Jody Perkins at a REACH event in South Wales
Tracey Jones at a REACH event in North Wales
Helping those who need it most
Tracey Price at a REACH event in South Wales
Tracey Price at a REACH event in South Wales
Tracey Price at a REACH event in South Wales
Jody Perkins at a REACH event in South Wales

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