Burst Water Main – Broughton

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Updated: 17:10 14 August 2025

We’re sorry to let customers know that we have had further problems with the temporary repair we put in place at the burst water main in Broughton. This means that we must now carry out a full emergency repair and this is again impacting on water supplies to customers in the following communities: Flint, Holywell, Ffynnongroyw, Greenfield, Llanerch y Mor, Mostyn, Oakenholt, Talacre, Whitford, Queensferry, Shotton, Connah's Quay, Garden City, Hawarden, Mancot and Sandycroft..

To support affected customers:

  • There are now bottled water stations available at:
    • Jade Jones Pavilion, Flint CH6 5ER
    • Park & Ride Car Park, Deeside Industrial Park, CH5 2NY
    • County Hall Car Park, Mold CH7 6NF.

We ask that customers work with us and take only what you need.

  • We are continuing to deliver bottled water to our most vulnerable customers
  • We have contacted customers in the affected area by text message.

Please be assured our teams have been working through the night and are working hard to resolve this significant incident as quickly and safely as possible.

We have issued an open letter to our customers here.

More information is available here.

For the latest updates, visit In Your Area or follow our social media channels

June 2022


In North Wales our focus throughout June was in Flintshire. Most of the events were in the community exhibition van for our “Cost Of Living Roadshow” in places such as Flint Retail Park, ASDA Queensferry, Broughton Retail Park and Aldi in Buckley.

The weather was glorious with plenty of nice warm sunshine, which called for one or two ice creams to cool us down!

We had the opportunity to speak to lots of people who were seeking advice on their water and energy bills. Thank you to Warm Wales, Nest, Groundworks North Wales, DWP Welfare Team, Citizen Advice and Woodys Lodge who all supported Tracey Jones on the van.

If you are interested in coming along to any of the roadshows or would like us to bring the van to one of your events, please get in touch. We also attended events at Soughton Hall, organised by Newcis and Mostyn Village Hall as part of the Cost Of Living Road Shows.

It has been a busy month across June for the South Vulnerable Customer Community Team.

We have taken ourselves deep into our communities to reach those who cannot reach us. There has been supermarkets, baby showers, schools, libraries food pantries, community centres, hospitals and more!

There's nowhere we won't go to reach our most vulnerable of customers!