Updated: 17:20 14 August 2025
We’re sorry to let customers know that we have had further problems with the temporary repair we put in place at the burst water main in Broughton.
This means that we must now carry out a full emergency repair and this is again impacting on water supplies to customers in the following communities: Flint, Holywell, Ffynnongroyw, Greenfield, Llanerch y Mor, Mostyn, Oakenholt, Talacre, Whitford, Queensferry, Shotton, Connah's Quay, Garden City, Hawarden, Mancot and Sandycroft.
To support affected customers:
We ask that customers work with us and take only what you need.
Please be assured our teams have been working through the night and are working hard to resolve this significant incident as quickly and safely as possible.
We do not anticipate that water supplies will begin returning to normal until late Friday evening and we are doing everything we can to contain the impact and support customers without water.
We have issued an open letter to our customers here.
More information is available here.
For the latest updates, visit In Your Area or follow our social media channels
Its been a scorcher of a month and the Community Team have been out and about helping lots of our lovely customers.
We have partnered up with various organisations to help us to REACH those who need our help most and even made it on the ITV News at 6 with an interview about the support available during the current cost of living crisis.
Here are a few of our ‘best bits’ of the month.
